Stylist (Temporary) - Part Time 24 hours - Harrods AllSaints - London, United Kingdom - Not For Sale Fund

Description

THE ALLSAINTS TEAMAt AllSaints we are in the business of feelings – making our customers feel cool and confident. If, like us, you believe in the power of a great outfit, we'd love to talk to you.We're a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards.We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.THE ROLEJoining us this autumn winter season as a temporary stylist in one of our iconic stores means working in a buzzy, fashion driven environment and inspiring our customers every day.It could also be a great springboard for your career with us, with many of our leaders across the business having started their journey with our brand as temporary stylistsWe are looking for people from all backgrounds who love making connections with customers and who will enjoy working with our beautiful and sustainable product.You'll be fully trained on our brand, processes and systems to ensure you are set up for success. Most importantly you'll be joining some of the best teams in our industry, working with supportive colleagues in a fun and inclusive environment.Your role will involve working across all aspects of our store, from serving and styling our customers at our tills and fitting rooms to working backstage to get our products unpacked, processed and looking amazing.WHAT WILL I BE DOING?

• Our stores are busy and the majority of your time will be spent on the shop floor. Your day will be varied, fast-paced and most importantly, fun
• You will style our customers in our latest collections, sharing your detailed product knowledge and providing them with an exceptional brand experience
• You will actively maintain the store's aesthetic; ensuring that product is readily available for our customers and that floor sets and standards are upheld at all times
• Stock replenishment, deliveries and digital orders will become part of your day to day, whilst utilising our digital tools to support a positive customer journey
• You will handle and respond to first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system
• You will be empowered to make service decisions for our customers to resolve their issue whilst retaining their loyalty and trust
• You will relentlessly put the customer at the heart of everything you do and work as one AllSaints team to get the best result
• You will greet our customers into our store and tailor your approach to support the purpose of their visit
• Housekeeping and ensuring staff areas are maintained to the highest level of expectation, showing pride in your surroundings at all times
• Working as one team with the same goal, you will support and observe your peers, seeking feedback to support your growth and development

What skills do I need?

• You must be immediately available to start work. Contracts will start from October
• Friendly and attentive; you'll constantly interact with customers in store and online from all over the world to provide an exceptional customer experience
• Awareness and knowledge of our brand, our style and our brand values – you'll support and influence your peers and customers alike
• Can do attitude and lots of enthusiasm – there's a lot of time spent on interacting with customers and colleagues on our busy shop floors
• Good problem solving techniques and ability to do so with pace, empathy and sometimes under pressure
• Tech savvy; you'll be processing a lot of transactions and store deliveries using our in-store digital tools and responding to customer queries using our online customer service system
• You'll be actively aware of brand campaigns, lookbooks and new product launches and a passionate advocate of all things AllSaints
• Excellent attention to detail
• You love fashion We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfit

ABOUT THE LOCATIONOur womenswear concession in Harrods has been open since 2005 and usually trades from 10:00am – 21:00pm (subject to seasonal change). Our dynamic and supportive bunch always deliver an excellent experience to our international customer base. There's only one Harrods in the world Store Location. Located in TFL zone one and approximately a five minute journey from Knightsbridge station. What We Stand For The Customer is the Boss We work as one proud team to get the best for our customers One Team We are joined up and encourage others to share their ideas We Do What We Say We Will We know our goals, and we work with clear outcomes in mind We Are Responsible We are self aware, understand the impact we have on others and are positive about the future

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