Project Coordinator - Cobham, United Kingdom - Jobbo

Jobbo

Verified Company

Cobham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

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Description

Our client is currently looking for a Project Coordinator to join their busy team

In accordance with systems and practices laid out by our client, the role will involve overall management and implementation of systems and procedures for their dedicated re-active division.

You will be responsible for delivering service excellence at all times ensuring KPI's are being met and exceeded.

The role requires effective call handling and management dealing with clients, engineers, operatives and sub-contractors to ensure that quality service delivery is top priority.

This role requires that all contractual obligations/SLA's are being met and delivered with no deviation.

The right personality is crucial for this role and the ability to handle many high pressure demands at once and remain unfazed.

Salary:
£22,000 - £25,000 PA (Bonus Scheme, Fuel Card, Over time allowance)

Project Coordinator Duties:

In association with the Service Helpdesk Manager, maintain and sustain all processes and implementations made of the dedicated helpdesk division (re

- active works).

Maintain and sustain the processes implemented and system to suit the business and client expectation
In association with the Service Helpdesk Manager, sustain and maintain quality within the procedures and processes to ensure high efficiency.
To communicate/liaise with clients to ensure mutual satisfaction
Responsible for the maintenance and championing of excellence in customer service at all times
Ensure that all KPI's are being met and exceeded where ever possible
Responsible for proactively advising clients on service progress/further works required and obtaining any required authorisations (purchase orders and P2P's)
Effectively handle and prioritise any client complaints appropriately and escalating where necessary to ensure matters are dealt with within the SLA's agreed upon.
Developing high trust client relationships and point of contact attending meetings where required
Effective logging and management of all reactive service calls onto the service management system as required ensuring that any relevant information obtained and recorded as required.
Responsible for ensuring that all reactive maintenance work and follow ups is being regularly reviewed and proactively assigned to the right engineers and client accounts
Analysing the resources available ensuring the most appropriate engineer attends the call taking into account technical skills base, location and client preferences as far as possible
Ensuring that reactive work is done within the agreed call out matrix and adheres to attendance times at all times
Responsible for constant reviewing of progress and quality of the job analysing to ascertain whether works are required prior to shutting down. Obtains images for closing down process
Ensure correct certification and paperwork is received, supplied to the client and copies saved in the management system
Close jobs within the targets set ensuring accuracy prior to passing through for invoicing within 2 working days
Liaise constantly with operatives, suppliers and subcontractors to ensure excellent service delivery. This includes on site health and safety i.e. correct PPE, signage and RAMS are being observed at all times
Recognise and escalate any internal issues related to sites or engineers to the appropriate person in a timely manner
Coordinate workforce effectively ensuring operatives and engineers time is maximised for optimum profitability
Check and process operatives/engineers' incoming reports, monitoring for discrepancies ensuring accuracy and relevance reporting back to engineers/manager where relevant
Update client information as required
Logging new contacts onto the system as required
Managing own time effectively to ensure all daily objectives are met.
Innovative work will be strongly encouraged to enhance existing skills and improve status.

Project Coordinator Requirements:

It is a requirement that everyone can demonstrate a flexible approach to their detailed duties and responsibility of the post.

Ability to make quick decisions
Ability to multitask in high pressure environment
Composure
Conflict Management
Interpersonal Savvy
Managing Diversity
Logical and excellent at problem solving
Ability to prioritise and manage workload
High levels of initiative
Customer service ethos
Action orientated
Enthusiastic and dynamic
Positive personality with humour
Excellent communication and organisational skills
Conscientious
Willingness to go the extra mile from time to time
Good general IT skills

Our client believe that it is good practice to inform job holders about our expectations through the use of job specifications.

They also recognise however, how important it is to have a flexible, adaptable and multi-skilled approach to their jobs without having to issue new paperwork for every minor change or development to a role.

To t