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- Windows 10
- Remote access (Citrix, VPN)
- PC, laptop, printing, and network hardware
- Mobile devices (smartphones and tablets)
- Applications (MS Office, Outlook, Lotus Notes, DeskSite)
- Audio/Visual technology (LifeSize, Cisco, Polycomm)
- Manage and respond to requests (incidents or service) submitted in Information Technology Service Management System; ServiceNow
- Coordinate issues with or redirect issues to appropriate departments
- Coordinate support between vendors and users
- Perform manual software installation
- One-off software
- Personal Laptops
- Mobile devices (smartphones and tablets)
- Install, administer and maintain software on Multi-Function Devices, laptops, desktops, printers, telephones, and other firm-related technology assets
- Perform desk-side visits, direct in-person support on-premises, or via remote assistance as needed
- Build desktops and laptops using standardized tools
- Provide direct support of firm-issued applications on smartphones, tablets, and wireless access cards; responsibilities include:
- New device setups and upgrades
- Testing/evaluating of new devices
- Traveling users plan/coverage verification
- Issuing of loaner device for travel
- Moving phone numbers across devices
- Facilitate warranty exchanges for defective devices
- Provide floor support and user assistance during firm-wide project roll-outs
- Perform quality control checks for visiting attorneys and internal office moves
- Provide backup support for local Discovery Services
- Perform virus remediation in accordance with IS Security standards
- Generate documentation for new processes (For example: new install procedures, Software usage instructions, tutorials for users)
- Perform Ad-hoc one-on-one training requests
- Participate in new software and hardware testing
- Assist with daily Audio/Visual requests (teleconferences, audio conferences, and other Audio/Visual requests) as necessary
- Bachelor's degree, preferably in Computer Science, and/or a minimum of three years experience in desktop systems and remote access support.
- Advanced Troubleshooting skills in Windows Operating Systems and Applications including but not limited to current versions of:
- Microsoft Outlook
- DeskSite/iManage
- Microsoft Office
- Citrix Remote Access, VPN
- Wireless Networking
- Basic knowledge of the support of Mac operating systems and common applications
- Experience working with wireless technologies such as iOS devices, Android Devices, Bluetooth and Cellular Wireless Access cards.
- Ability to produce documentation for IS Support department.
London Desktop Support Role - Greater London, United Kingdom - DBI Staffing
Description
Responsibilities:
Provide first and second-level support and troubleshooting for the following:
Required Skills: