Payment Associate Team Lead - London, United Kingdom - Starling Bank

Starling Bank

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Hello, we're Starling.

We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company.

We're a bank, but better:
fairer, easier to use and designed to demystify money for everyone.

Since our launch in 2014, we've opened over three million accounts and we've been voted Best Current Account Provider five years in a row.

We employ more than 2,300 people across our London, Southampton and Cardiff offices and will open our Manchester office in 2023.

We're looking for a Payment Associate Team Lead to join our team.

In this role, you will need to lead by example, inspire and motivate as well as support your team members in their development.

You will lead from the front and be creative in finding ways to deliver an outstanding service to our customers, while also ensuring all work in regards to payment processes are performed efficiently and in line with regulatory requirements.

Applications for this role will close on 03/04.

Responsibilities:

The Payment Associate team are responsible for the timely processing of manual deposits, customer payments, Direct Debit mandates and cheque queries
Providing support to the Payments Manager by overseeing the daytoday work of the Payment Associate team within agreed SLAs
Working with the Payments Manager to ensure the team's quality and development needs are met on a daytoday basis
Actively managing productivity
Ensuring the team provide exceptional customer service
Providing coaching and support using QA feedback to ensure development and upskilling of team members
Driving a continuous improvement ethos within the team
Positively influencing and contributing to the team culture

Requirements:

Required:

Multitasking and time management skills
Critical thinking and problem solving skills
Excellent written and verbal communication skills
Detail oriented with the ability and desire to work in a team environment
Knowledge of payment schemes
Adaptable and resourceful comfortable taking initiative
Strong customer focus

Desired:

Ability to lead people through change
Adapt at providing guidance and direction
Able to see the bigger picture and contribute towards its success
Strong stakeholder management
Motivational

Benefits:

25 days holiday (plus take your public holiday allowance whenever works best for you)
An extra day's holiday for your birthday
Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
16 hours paid volunteering time a year
Salary sacrifice, company enhanced pension scheme
Life insurance at 4x your salary
Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
Generous familyfriendly policies
Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships

About Us:

We're on a mission to radically reshape banking - and that starts with our brilliant team. We know that our bank is only as good as the people who build it.

From customer support and engineering to marketing and business development, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems.

We're on a mission to radically reshape banking - and that starts with our brilliant team.

Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace.

Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.