Customer Service Administrator - Weston-super-Mare, United Kingdom - Alfred Recruitment

Alfred Recruitment

Verified Company

Weston-super-Mare, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The team at Alfred are proud to represent our clients, a leading furniture care business that provide outstanding customer service and repair services for furniture insurance, commercial services, and the furniture retailer market.

An exciting opportunity has arisen to join the team as a
Customer Service Advisor within the Deployment team. The training, skills, development, and experience shared on the team, sets them apart from their competitors.

As a
Customer Service Advisor you will be responsible for providing outstanding customer service to clients and their customers, keeping the customer at the heart of everything that they do.

You will be directly handling service requests and ensure clients customers receive outstanding after sales care.

Responsibilities

Communicate professionally, clearly, accurately and effectively with internal and external customers through various channels.
Accurate maintenance of the operational databases and customer files
Inputting data into client bespoke systems where necessary
To assist where necessary to ensure the smooth running of the team
Raising/booking Travelodge jobs within the agreed SLA and updating Verisae
Checking and processing invoices
Handholding new client to ensure smooth integration
Assisting the Revenue keep with their daily task where required
Be confident in decision making and finding the best outcome for the client and customer
Meet performance indicators, as agreed during performance reviews.
Implements process change aimed at improving productivity, quality & customer service
To adhere to all Company Policies and Procedures, including Health & Safety, Data Protection/GDPR, Code of Conduct and IT security.

About you