Sales Order Processing Administrator - Blackburn, United Kingdom - Parkside Office Professional

    Parkside Office Professional
    Parkside Office Professional Blackburn, United Kingdom

    2 weeks ago

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    Description

    Our client based in Blackburn, Lancashire requires an experienced Customer Service/Sales Order Processing Administrator to join their team for a minimum period of 6 months.

    Responsibilities:

    Goals and Objectives:

    To provide an efficient administration service to support the Customer Service Manager in ensuring that all customer requirements are delivered in a professional and timely manner and that the department maintains an excellent reputation for customer care.

    Responsibilities:

    • Handling incoming calls from customers, sales team, and suppliers ensuring that the appropriate responses are provided.
    • Processing and input of customer orders by delivery schedules and carrier cut-off times.
    • Liaison with internal departments and external carrier companies
    • Liaison with customers on availability of goods, delivery times, prices, promotions, and special delivery requirements
    • Generation/processing of credits/debits and goods return notes.
    • Any other general duties which may be allocated
    • Ensure adherence to all Company Policies and Procedures
    • Be fully conversant and compliant with all Environmental Health and Safety procedures.
    • Complete quarterly ethics module as advised by the Ethics & Compliance Officer (ECO)
    • Sales order processing
    • Query resolution
    • Customer delivery communication
    • Data inputting - System used - JD Edwards
    • Utilizing MS Office Suite
    • Customer service

    Candidate Requirements

    Qualifications/ Experience/ Knowledge:

    • Reasonable GCSE passes (or equivalent) in English and Maths
    • NVQ Level 2 (minimum)
    • Previous sales administration experience (commercial)
    • Computer literate

    Personal Qualities and Behaviours:

    • Good communication skills (including telephone)
    • Flexible and mature attitude
    • Able to prioritize own workload
    • Accurate
    • Polite and professional
    • 'Can do' attitude
    • Team Player

    Hours; 8.30 a.m. to 4.30 p.m and 9.00 a.m., to 5.00 p.m.

    30-minute lunch break

    This is an excellent opportunity to demonstrate your excellent sales order processing and customer service skills.

    Interested? Please apply