IT Service Desk Support - euston, United Kingdom - Meganexus

Description

The Opportunity:

Meganexus has been a leader in rehabilitation ICT for more than ten years, aiming to support and enhance software that helps individuals in need to achieve better lives. The software is designed to prioritize each service user and is operational in over 120 prisons and NHS trusts.

Our platform empowers frontline staff to focus on service delivery and personal interactions. Along with a library of curated digital content, it serves as a collaborative digital tool for service users, staff, and organizations.

This exciting position offers an undergraduate/graduate or equivalently experienced individual an entry point to gain IT Service Desk support experience with a focus on continuous improvement.

You will closely collaborate with the rest of the team to acquire valuable knowledge and skills to kickstart your career. As a key member, you will have the opportunity to express your ideas and contribute meaningfully to the team.

Meganexus is an equal opportunities employer, adhering to our equal opportunities policy available on our website.

Job Overview:

Key responsibilities:

Your primary role will involve providing 1st line support to both existing and new customers, internally and externally. You will also contribute to the ongoing enhancement of services with guidance from the Head of Service Desk.

• 1st line support for Virtual Campus and Community customers
• Escalation to higher support levels and Project Management Leads
• Telephone and ticket system support
• Incident and request management in the Service Desk tool
• Clear communication of incident updates
• Promotion of Service Desk in customer interactions
• Compliance with security and data protection standards
• Handling ad hoc tasks within the service desk team

There will be opportunities, with proper support and training, to:

• Contribute to and maintain the knowledge base
• Provide training
• Support root cause analysis

This role presents a fantastic opportunity to learn and grow in Service Desk Support within a growing small business.

We operate as a close-knit, supportive team and are seeking an individual passionate about technology to join us, learn, and contribute, gaining valuable experience in Service Desk operations.

The Successful Candidate Will Have:

• Familiarity with SaaS and web-based applications
• Understanding of Support and Service Desk functions
• Knowledge of IT Service Management systems
• Strong customer focus
• Excellent communication skills
• Effective time management
• Adaptability in a fast-paced environment
• Ownership and responsibility for tasks
• Collaborative teamwork abilities
• Interest in web technologies
• Results-oriented mindset
• Initiative in self-development

Degree qualifications or equivalent are preferred.