Visitor Services Assistant - Rugeley, United Kingdom - Forestry Commission

Forestry Commission

Verified Company

Rugeley, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Details:

Reference number:

Salary:

- £20,164 - £20,164

New entrants are expected to join on the minimum of the pay band. Part time roles salary will be prorata based on 15 hours per week. ( 1 x 37 hours per week, 2 x 15 hours per week). Flexible working, 7 day rostered including weekends bank holidays, and evenings.
A Civil Service Pension with an average employer contribution of 27%
Job grade:

Administrative Assistant

Pay Band 7.

Contract type:

Permanent
Business area:
FC
Forestry England
Type of role:
Environment and Sustainability
Operational Delivery
Working pattern:
Flexible working, Fulltime, Job share, Parttime
Number of jobs available:
3Contents

Location

About the job

Benefits:

Things you need to know

Location

Cannock Chase Forest, Birches Valley, Rugeley, WS15 2UQAbout the job

Job summary:

The Central Forest District has responsibility for the management of some 30,000ha of the Nation's Forests within a triangle formed by Liverpool, Hull, and Milton Keynes.

This gives rise to a large diversity of users, customers, neighbours, and pressures, all of which are interacting on a varied backdrop of land uses.

The district has a large resident population and manages 6 significant visitor centres as well as three Community Woodland areas and a high number of other accessible woodlands.

We have hundreds of volunteers helping across the district contributing over 50,000 hours of volunteer time each year.

The post will be based at Cannock Chase Forest Centre, within the county of Staffordshire, located north of Birmingham. The forest centre sees approximately 400,000 visitors per year undertaking numerous outdoor activities.

The site visitor facilities include car parks, toilets, Grounds cafe, GoApe, Cannock Chase Cycle Centre, play areas, waymarked walking, horse riding, running and cycling trails and several Public Rights of Way.

This is an exciting opportunity to be a visitor service assistant and be part of the Cannock Forest Centre team.

We are looking for someone with excellent customer service skills, an eye for detail, be able to work in a fast pasted environment, be a team player, and have a love of Forests and Cannock Chase.

Job description:

The forest centre has a small team required to cover the forest centre 364 days a year, therefore the successful applicants will work as part of a seven-day roster, and including regular weekends, public holidays and out-of-hours events.

The post holder will support the forest centres to ensure visitors receive a high-quality experience and that the facilities remain fit for purpose and safe.

You will actively promote high health and safety standards and maximise income streams.

This role is about supporting the business at the busiest times.

On a typical day you will support the visitor service officers to carry out the morning routine checks of the popular facilities, ensuring all areas are litter free.

Throughout the day you will carry out regular toilet checks and cleaning.

You will support customers at pay stations who are struggling with the technology and observe carparks to keep an eye of capacity and key areas are not obstructed.

You will also support at the welcome point, answering customer questions, and selling maps and Zog packs. You will also be asked to cover breaks, which includes supporting the ANPR communications portal. On busy days you will support with overflow carparking, direct customers in their vehicles into spaces.

Visitor data is also important, so you approach customers to complete surveys on a tablet, plus visitor counter calibration exercises.

Key work areas
Income generation and carpark management

Support the ANPR car parking system
Support the monitoring of car parks
Support the team parking cars in the overflow car parking area when necessary
Ensure that all machines are working, and issues reported by customers are investigated, and if not fixable, reported to the visitor services officer
Support the selling of trail maps, activity packs and Forestry England Memberships as well as providing advice and information to visitors
Take an active approach to the promotion of the local and national membership scheme, promoting the benefits and value to visitors both face to face and electronically.

Customer Service

Deliver exceptional 'front of house' customer services to visitors, at the welcome point and when out in the forest at all times
Say "Hello" to as many customers as feasible when out and about in the forest
Support the cover of the duty ranger telephone
Support the volunteering programme by being friendly and approachable to volunteers, assist in arranging tools and materials, carrying out site checks and offering advice

Facility Management

Carry out a routine inspection every morning before 9am, according to the zonation map, ensuring that all facilities are fit for purpose, litter free, signa