- Working with our chosen third-party delivery partner to understand, design, coordinate and influence our use of digital channels or related offerings, to integrate systems and new ways of working to deliver effective outcomes.
- Partner with IT, People, and other departments to facilitate change management, training, and create guidelines for best practice for the future.
- Collaborate with teams across the business to develop engaging and on brand content to be delivered on the corporate hub with a focus on user experience.
- Analyse digital channel usage, feedback, and performance, employing a data-driven approach to drive enhancements and manage a future channel strategy and requirements.
- Ensure digital communication tools adhere to policies, standards, and regulations.
- Manage a network of champions to ensure best practice across channel usage and in particular content publishing.
- Developing and publishing key content across digital channels
Internal Communications Change Lead - Edinburgh, United Kingdom - Nucleus Financial
Description
We're looking for a Channel Manager to join us on a nine-month fixed term contract to lead the implementation of our Comms and Collaboration Tools Strategy.
Our internal comms team is central to the engagement and communications to our colleagues across the Nucleus group. We cover it all – articulation and translation of strategy, business priorities and plans, how we're performing and supporting advisers and customers; all things people including from how we are evolving our culture, development, ED&I, benefits; showcasing and celebrating our wonderful people, sharing stories from across our business, and so much more.
This hands-on role will lead the strategic development, implementation, and optimisation of our digital communication and collaboration channels. This role focuses on enhancing the digital ecosystem to support our ongoing growth and improve the people experience through innovative communication solutions. Including day-to-day responsibility for relationships with external partners and internal networks with a focus on insight, user experience and adoption across Nucleus.
You'll spend your time
A bit about you
You'll think creatively and strategically and have strong analytical skills to produce reports and make recommendations to lead innovation in our communications channels. The ability to question and challenge existing processes and ideas is both fundamental and always welcomed.
In depth knowledge of using Microsoft 365, SharePoint, and related digital collaboration tools.
You'll have strong writing and editing skills, to deliver clear and concise messages to a variety of audiences. You'll enjoy working with a creative mindset and think outside the box to transform complex information into visually engaging and effective communications.
Interpersonal skills are important attributes for this role, including the ability to negotiate, influence and collaborate.
You'll be passionate about the work you deliver and understand the impact on the audiences you are communicating to.
Your fresh perspective, innovation and challenge to the team will be highly welcomed and your curiosity to learn will inspire others to continually evolve.
Adaptability and resilience are essential in this fast moving, changing environment
A little about us
We are the Nucleus Financial Platforms group and we help make retirement more rewarding. Here at Nucleus, people come first - whether it's our colleagues, or the advisers and customers we support, we know that working in partnership and collaboration leads to the best outcomes. Together, we've shaped the platform to how it is today. We work hard, and we celebrate hard too.
Our ambition is to create a platform with a difference, putting the customer centre stage meant tearing up the rule book and starting from scratch. We've come a long way since then, but our mission remains just as focused. That's why our culture, values, and social responsibility are things we keep at the top of our agenda – because we know they matter and have a big impact.
Our culture is one of the many things that sets us apart from the pack. We want to have an environment where our people feel that they can make a real difference, know they'll be rewarded for their efforts and more importantly, enjoy themselves at work.
Are we a perfect match? Check out and find out
Inclusion and diversity at Nucleus
As with most things in life, who cares, wins. We really care about inclusion.
For us it's not a tick box exercise; inclusion and diversity are embedded in our culture and everything we do. It's a commercial imperative. It isn't about being PC. It's about being future-relevant and durable. We owe it to ourselves and the industry to ensure we are playing our part in creating a fair, balanced and transparent financial services sector.
More diversity means broader experience, a wider set of perspectives and a better collective ability to problem-solve. And it means being more representative of customer groups, which supports areas such as product development.
At Nucleus, we offer a generous blend of benefits for the things that really matter to our people, including a non-contributory pension, bonus, enhanced parental leave, paid time off for emergencies, health and wellbeing initiatives and flexible working options.
If you'd like to find out more about us or the role, get in touch with Hannah in our People team.