- To provide a high quality, professional reception and administrative service to visitors, colleagues and others. Includes; telephony, visitor and mail processes
- To act as the first point of contact for anyone contacting Reception, portraying a high level of professionalism.
- To co-ordinate meeting room bookings for colleagues from across all sites
- To diligently and methodically follow departmental procedures and record keeping
- NVQ 2 in Business Administration or equivalent
- NVQ 2 in Customer Care or equivalent
- Computer literacy and experience in the use of MS Office software.
- Able to organise own workload and use own initiative and to effectively switch between a range of activities
- Ability to move freely around buildings, distributing resources, collating statistics and servicing business points.
- Effective verbal and written communication skills when dealing with visitors and colleagues.
- Understands and maintains confidentiality at all times
- Knowledge of building, reception and administrative procedures obtained through induction and job training.
- Able to move and handle light equipment and consumable items - frequent light effort for several short periods.
- Ability to concentrate whilst dealing with enquiries and receiving/providing information.
- Well presented
- Projects a smart, professional image and manner
- Self motivated team worker with a flexible/adaptable approach to work.
- Pleasant disposition in telephony and in person
- Flexible and highly motivated.
- Persuasive, influential and assertive.
- Ability to work well within a team
Receptionist - Preston, United Kingdom - North West Ambulance Service NHS Trust
Description
Job overview
We are currently looking to recruit a part time Receptionist to join our small team at Broughton. This is a position that would suit someone who is confident and outgoing, who enjoys interaction with a wide range of people and has a good telephone manner.
The role is Monday to Friday, 09:00 – 15:00.
Main duties of the job
The Role
The purpose of the role is:
The Candidate
You will be educated to NVQ level 2 in business administration or with current equivalent experience and be computer literate and experienced in the use of MS Office software.
As this is a front facing role, you will be able to offer us previous experience of dealing with the public as well as good numeracy and literacy skills and the ability to receive record and relay information accurately and confidentially.
You will have a confident personality, and be by nature positive, calm and not phased by a busy environment and you must be of a smart, professional appearance.
You will be able to organise your own workload and use your initiative to effectively switch between a range of activities, so good organisational skills will be essential.
You will also need to be able to move freely around buildings, distributing resources, collating statistics and servicing business points.
Working for our organisation
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Person specification
Experience and work achievements
Essential criteria
Skills and abilities
Essential criteria
Personal attributes
Essential criteria