Account Co-ordinator - Wisbech, United Kingdom - Knowles (Transport) Limited

Knowles (Transport) Limited

Verified Company

Wisbech, United Kingdom

1 week ago

Posted by:

Tom O´Connor

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Description

Job Title:
Account Co-Ordinator

Job Ref:
CRD003

Location:
Wisbech

Salary:
Competitive

Job type:
Monday to Friday

Permission to work in the UK (required)

About us:

Knowles Transport are trusted by some of the biggest and well-known businesses in the country to offer a broad range of warehousing and distribution services.

We provide the infrastructure and scalability of a multi-national third-party logistics company combined with the flexibility, agility and dedication to customer care of a family-run business.

The Main Purpose of the Role:

To establish yourself as an integral part of the wider site Operational team and drive the Knowles culture through behavioural and process-based leadership.
To exhibit strong leadership skills to drive forward positive changes in the company culture, team performance and operational processes.
Be the key point of contact to your allocated customers on a day to day basis.

Must Have Skills / Experience

Customer facing experience and confidence in organising & chairing customer meetings
A proven track record in developing operational processes
Relationship building in order to support other operational teams within the business
Excellent organisational & prioritisation skills
Computer literate with working knowledge of Microsoft Office
Be able to problem solve and find solutions in order to overcome challenges
Be able to build KPI reports in order to track and share progress and performance
Possess stakeholder influencing skills

Desirable Skills / Experience:

Experience of overseeing multiple contracts on a multiclient site
Advanced level Microsoft Excel
Working knowledge of BRC practices

Key Accountabilities:

Customer:

Build and maintain good relationships with clients and suppliers
Identifying ways to increase efficiency and improve productivity
Create and deliver presentations on required performance metrics
Be the expert on operational processes relevant to your contract(s) and be able to provide information and performance updates when requested
Ensure correct quality, standards and customer specifications are met at all times

Stock:

Ensure that all systemic records are up to date and accurate
Gather forecasts from customers to ensure space is available for allocated to oncoming loads and that utilisation is kept within the agreed limitations
Monitor the stock holding in the warehouse and highlight any issues to the customer
Monitor and manage stock availability and communicate any issues in a timely manner
Have excellent product knowledge

Behaviours:

Exhibit the expected management behaviours at all times
Work collaboratively with both internal and external customers
Have excellent communication skills
Operate with patience and emotional intelligence

Health & Safety:

Attend any requested training courses required for the role
Assist with driving the health and safety culture forward by completing near miss forms when relevant observations are made
Challenge anyone who is in breach of the company H&S rules and ensure compliance is then adhered to

What We Offer / Benefits: