Responsive Maintenance Manager - Hampshire, United Kingdom - James Andrews Recruitment Solutions Ltd

Description

Our client, based in Hampshire, is currently recruiting for a Responsive Maintenance Manager on a four month temporary contract, with the view to extend.

The ideal candidate will have experience managing a responsive repairs team within either a Housing Association or Local Authority and have previously managed Surveyor's.

Duties will include (but are not limited to):Managing the responsive repairs team which includes seven members of staff, Surveyor's and a Contact Centre Manager who leads the housing hub team and deals with complaints and scheduling of repairsManaging and motivating the technical team and Repairs Housing Hub to successfully deliver the housing responsive repairs serviceEnsuring the housing landlord service delivers a safe and compliant responsive repairs service to all tenants and residents within budget, on time, and getting it right first timeEnsuring that all landlord housing repairs performance targets are met through robust contract managementSupporting and driving the transformation of the responsive repairs service through digital applications in landlord housing, ensuring that data is gathered and used as effectively as possible to shape the housing landlord repairs servicesEnsuring the delivery of effective communications, putting the customer at the heart of everything we do and building positive relationships with all tenants, residents, and stakeholdersExperience required:Experience of working in the social housing maintenance sectorExperience of managing a responsive/reactive maintenance teamBroad experience of working with term maintenance contracts, schedule of rates and contractor claimsKnowledge and experience of applying housing repairs legislation, guidelines, regulations, code of practice and service standardsAnalysing and preparing statistical informationSignificant experience of supportive staff management with the ability to lead, motivate and enthuse staffExperience of report writing and policy and procedure formulationProject Management skillsExperience of managing a budgetExperience of identifying organisational improvements and interventions through business intelligence and statistical dataSkills, knowledge and expertise required:Strong customer focus and commitment to the principles and practices of excellence customer serviceExcellent communication skills and ability to communicate effectively with a varied range of tenants, residents, and stakeholdersChange skills - a positive commitment to change and continuous improvement of services delivered to tenants and leaseholdersExcellent IT skills across a range of applicationsGood and demonstrated contract management skills monitoring contractor performance and productivityProject Management – ability to respond and work to targets/prioritiesWorking hours:37 hours per weekOne day from home per weekMonday – Friday, 9am-5pmPlease note that you require recent experience to apply for this role.

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