Description
Customer Service AgentIslington£20 per hourFull Time Contract ( 3 months long)Novax Recruitment is actively seeking a Customer Service Agent in Islington.
This is a contract without a scope for extension working full time hours.
The job:
To process payment in and payments out of organisation; ensure that timescales and performance target are achieved for bothTo deal with complex enquiries across all access channels i.e.
telephone, face-to-face, email and written correspondenceTo deal with all customer interactions in a polite, friendly and efficient mannerTo maintain records and produce statistics where necessaryTo correctly handle in-coming post and link correspondence with existing files and to register applicationsThe candidate:Previous experience in a similar role within a local authority is essentialExperience of using IT& telephony systems and administrative procedures in a customer focused organisationAbility to communicate appropriately and effectively with clarity both orally and in writingAbility to work unsupervised and on own initiative with accuracy and attention to detailAbility to set and maintain high personal standards of performance and conductPlease submit your application via the contact details provided and you will be contacted with further information about this opportunity or email your CV to me directly; or call me on; (phone number removed)
