IT Service Desk Officer - Edinburgh, United Kingdom - Three Bridges Recruitment

Description

Job Description

Three Bridges Recruitment are proud to present an opportunity with a successful professional services company based in Edinburgh. This organisation currently has a rare opportunity to join their IT service desk. This role would be perfect for a knowledgeable IT professional looking to work with a large, high stakes, company.

Why work here?

This role offers benefits such as:

• £25,000 - £28,000 Flexible salary based on experience
• State of the art central Edinburgh office
• Taking on a pivotal role within a large company in the heart of Edinburgh
• Opportunity to work in a shift pattered schedule with later start / earlier finish available
• Friendly & relaxed environment with great exposure and opportunities to advance

Job

The job of Service Desk Officer will give you the opportunity to be involved with:

• Fully supporting all uploaded and opened cases on the service desk, from troubleshooting technical issues to supporting with meeting set up
• Create and control various user accounts, often communicating with senior staff members to ensure the business is technically sound
• Reviewing emails that have been flagged by spam filters
• Work on remote access with employees in various location at home and abroad
• Ensure all service desk documentation is correctly maintained and stored

You

As A Service Desk Officer, you will be skilled and/or qualified in the following:

• Be skilled in a service desk capacity, ideally with experience in a professional environment
• Be able to work with Microsoft OS and all related hardware
• Be patient and able to explain often complex issues in simple terms
• Security minded and able to stick to strict rules around data protection
• Driving license preferable but not essential

At Three Bridges Recruitment, two of our values are "striving for brilliance" & "relatability". We want every applicant to receive an excellent experience & ensure that this role is right for you. Should this role be of interest please apply with your most up to date CV or contact us for a confidential discussion.