Service Executive - London, United Kingdom - onefinestay

onefinestay

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you the travel planner in your family or group of friends, known for staying organised even when preferences and requirements quickly change? Are you excited to roll up your sleeves and take pride in delighting guests? Do you want to gain invaluable experience in a luxury hospitality brand that is determined to stay at the forefront of the ever-growing short-term rental industry?

If this sounds like you, then read on.

The role

onefinestay open doors to the finest homes and villas in the most desirable destinations and deliver a one-of-a-kind service to both guests and homeowners around the world.

The company launched in London in 2010 became part of Accor in 2016.

With each memorable stay, they deliver a level of personal service and professional hospitality unmatched in the private rental industry.

We now need a new Service Executive to join our frontline team, ensuring guests have an amazing stay.

They're fully equipped to simultaneously prepare bookings, offer additional services and solve problems to make sure every guest has a seamless experience.

This is an on-call hospitality team like no other: a group of fast-paced problem solvers who eat queries for breakfast and (as a matter of honour) don't pass the buck.

That's why we need a special sort - you're dedicated to the cause, full of enthusiasm and a through-and-through people person.

You will be the main point of contact for guests booking in our London destination, though as we develop in Europe, the role will expand to include managing stays in other cities, starting from Paris.

What will you be doing?

Assist clients with troubleshooting problems as they arise
Acting as the contact point between guests, operational suppliers and contractors to fix any issues that might arrive during a guest's stay
Assist clients and accounting with the facilitation of payments
Guide and assist clients with their trip planning once the accommodation is confirmed, create experiences with the guest that will make their stay unforgettable
Working with, and in some cases sourcing, worthy suppliers to help facilitate requests

Who are we looking for?

These are the essential requirements:

You must be fluent in English
Dynamic and responsive
Good commercial awareness
Great at building relationships and communicating with a diverse client base
Good organisation skills and able to manage your own workload autonomously
Ambitious and results driven by a love of delivering top quality customer service
No qualms about working early, late and on some weekends
Sound judgement and decisionmaking skills, even under pressure

These are the nice-to-haves: