Gucci Client Advisor - London, United Kingdom - GUCCI

Description

Key Accountabilities

• Serve customers accordingly with Gucci selling ceremony.
• Provide exceptional customer service experience by greeting, listening, and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage.
• Guarantee cross and up-selling for all product categories
• Discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing a passion for fashion and luxury products
• Build and strengthen relationships with customers, deal with different nationalities and/or personalities and always put the customers at ease
• Ensure qualitative monitoring and updating of customer information, according to the Company tools (CRM), in order to retain actual customers and detect new high potential ones
• Ensure the achievement of individual and Store goals, enhancing and developing the business
• Foster open and constructive communication with team members, being always collaborative and proposing effective solutions
• Contribute to managing the visual display of the products in accordance with Gucci visual standards
• Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with corporate policies and procedures
• Ensure the products' replenishment and physical inventory of merchandise
• Follow Company grooming, according with Gucci standards and policies

Key Requirements

• Proven experience in a similar role within fashion retail companies
• Proven ability to drive and exceed individual and store result
• Deep passion for fashion and luxury
• Excellent commercial awareness
• High flexibility and ability to adapt to different customers needs
• Team-player mentality
• Strong communication skills
• Ability to work in a fast moving and dynamic environment
• Luxury product knowledge

We are passionate makers, thought leaders, dreamers. If you feel like us, grab this chance and be part of our community Gucci is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, disability, nationality, culture, religious beliefs and sexual orientation - enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background."#J-18808-Ljbffr