- Be great with people, have a talent for talking to people both in person and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- A desire to create a brilliant customer experience every time.
- Ability to help answer questions and sort out problems.
- Be a strong team player with a collaborative approach, working together to ensure the customer is always at the heart of everything you do.
- Are an expert in being Digital inside and out, embracing assisted self-serve helping customers digitally using their own device or branch tablets with our online banking and mobile App.
- Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 11⁄4 hours or approximately miles is considered to be reasonable by TSB.
- Extra 9% of your salary (£2,) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1, on target) based on company performance.
- Fantastic company pension – TSB contributing up to %
- days holidays (plus bank holidays)
- Private Healthcare
Customer Service Consultant - Lincolnshire, United Kingdom - TSB Bank
Description
Job Title: Customer Service Consultant (Money Confidence Expert) - 6 Month Fixed Term Contract
Function: Branch Banking
Location: Lincoln
At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.
We are looking for someone who is passionate about customer experience.
How you'll make a difference
As a Money Confidence Expert, you'll help personal and business customers build confidence in using the different ways they can bank with TSB. You'll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. You'll build and deepen customer relationships by getting to know about them and their unique needs. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.
What you'll bring
Location
What we offer in return
We'll pay you a base salary of £, from day one, and an excellent benefits package which includes:
If this sounds up your right up your street, come and join our team. We make things happen