Logistics Customer Service Manager - Kingston upon Hull, United Kingdom - Grafton Recruitment

Description

Logistics Customer Service Manager


Salary:
£40,000 - £60,000


Location:
Commutable from Hull, Grimsby, Immingham, Scunthorpe, and Goole

Grafton Recruitment is delighted to be working with a successful business in the Hull area who are looking for Logistics Customer Service Manager to join their established logistics team.

As a Logistics Customer Service Manager you will work with internal and external stakeholders to create, develop, enhance and improve the company's customer experience.

The Role:
Some of your responsibilities below.

You will work across internal teams and will be responsible for the management and maintenance of a seamless link between internal business processes.

Be the first point of contact for customers' queries.
Address inquiries promptly and professionally.
Develop and produce regular reports.
Work with other departments to embed company values across functions. Ensure a world-class customer experience.
Develop and implement customer service policies and procedures in conjunction with senior team members.

Claims Management:
Insurance, Shipping Lines, Quality, Commercial Claims, Export Documents

Be alert to risks in the business process chain that could have a detrimental effect on the customer experience, and take proactive steps to mitigate these risks.

Monitor the progress and keep Customer regularly updated.
Co-ordinate weekly customer update reports using data generated across teams.
Conduct training sessions.
Build and maintain positive relationships with customers, analyse their feedback to identify areas for improvement

The Candidate:
The ideal candidate

Proven experience in a customer service management role with a strong understanding about business processes.
Strong problem solving skills and logical approach.
Strong interpersonal, influencing and negotiation skills.
Ability to analyse data and make informed decisions to improve customer service processes.
Exceptional organisational and time management skills.
Proactive customer focus approach.

Bachelor's degree in business administration or equivalent college degree & 3 years of proven experience in a customer service role would be advantageous.

If you meet the above criteria, please apply directly by clicking the link or contact Naomi Coates on (phone number removed) / (url removed)