Band 3 Clinic Administrator - Belfast, United Kingdom - Platinum Recruitment NI Ltd

Platinum Recruitment NI Ltd

Verified Company

Belfast, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title :
Band 3 Clinic Administrator

Location :
Belfast BT12

Duration :
Temporary

Rate :11.11

Hours : 22.5hpw

Job Summary / Main Purpose:

The post-holder will be responsible for a range of duties including handling GP and patient queries for all specialities to managing new booking systems such as partial booking.

Ensuring an adherence to agreed protocols in relation to appointment booking, call handling and dealing with queries at Outpatient clinics.

Main Duties / Responsibilities
For each of the following, the post holder will;

Be responsible for ensuring that all new referral letters received in the appointments centre are registered appropriately and accurately and interpreters and ambulances are booked if required.
Monitor and take focused action on Primary Targeting Lists to ensure patients do not breach agreed waiting time targets.
Ensure partial booking process is adhered to in a consistent and robust manner delivering an equitable and efficient system for all patients.
Process and issue Outpatient appointments using the Clinic Management facility on Patient Administration System (PAS), in line with the Integrated Elective Access Protocol (IEAP).
Make appointments appropriate to their urgency to ensure patients of the same clinical priority are seen in chronological order.
Be responsible for maintaining & updating patient demographic details, adding/revising on written and electronic records as appropriate.
Ensure all documentation is appropriate and up to date when patients attends the Hospital.
Ensure clinic capacity is utilised to the optimum level through the close monitoring of all available clinic slots, taking appropriate action where possible in partnership with the clinic coordinator.
Request and print letters, documents, labels and reports using various electronic systems i.e. Patient Centre; PAS, Other Hospital systems and databases for Outpatient Clinics, Validation etc.
Adhere to General Health and Safety policies and procedures including the transportation & storage of patient case notes.
Liaise with consultants, GP's, medical secretaries, nurse specialists and other departments and reception staff to make appointments.
Ensure that when adding patients to the waiting list all referral details are correct as this reflects the Outpatient waiting times.
Handle all telephone calls in a courteous and pleasant manner. Ensuring all patients are offered appropriate appointments in line with IEAP partial booking guidelines.
Any other duties which are commensurate with the grade of the post to meet changing circumstances.

Platinum Recruitment NI Ltd is an equal opportunities employer and a Corporate Member of the Recruitment and Employment Confederation (REC) and abide by the REC Code of Professional Practice.

Platinum Recruitment NI Ltd adheres to all current employment legislation.

Job Type:
Part-time

Part-time hours: 22.5 per week

Salary:
£11.11 per hour

Schedule: