Service Owner - Newcastle upon Tyne, United Kingdom - Department for Levelling Up, Housing and Communities

Department for Levelling Up, Housing and Communities
Department for Levelling Up, Housing and Communities
Verified Company
Newcastle upon Tyne, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Details:


Reference number:


Salary:

- £58,946-
Job grade:
  • Grade 6
    Contract type:
  • Fixed Term
    Length of employment:
  • 23 Months
    Business area:
  • Digital
    Type of role:
  • Digital
    Working pattern:
  • Flexible working, Fulltime, Job share, Parttime
    Number of jobs available:
  • 1Contents
Location

About the job


Benefits:

Things you need to know

Location

  • Birmingham, Bristol, Cambridge, Darlington, Leeds, Manchester, NewcastleuponTyne, Nottingham, WolverhamptonAbout the job

Job summary:


  • This is an exciting time to join the data collection as a service (DaaS) team in DLUHC digital. The DaaS team are transforming how we collect and disseminate data and payments. We're working with innovative suppliers right now, but over the next three years we aim to have an entirely civil servant team. This role is one of the first we're recruiting.
  • We want to make the services that local government officials, analysts, data scientists, policy makers and statisticians use as good as they can be. We think it should be simple for local authorities to provide data and easy for analysts to use data. We can then put high quality data at the centre of decision making and reduce as much as possible the time spent collating and providing information. Find out more about the work we're doing on our blog.
  • We're looking for an inspiring and datafocused leader to join the team as Service Owner. This role and the team are based in the Digital directorate, but will have strong links with our Analysis and Data directorate and the new Spatial Data Unit. A large part of your role will be drawing these teams together and fostering good working relationships across boundaries.
  • You'll build an indepth understanding of your service, and use digital thinking, culture, service design and delivery practices to develop a dramatically improved service. You will be accountable for the quality of the service to senior leaders and will represent the service and its users' needs at all levels within the organisation.
  • This is not a technical IT post and is not confined to running a website. However, since Data Collection is a technical product, experience of working with digital services is highly desirable. You will adopt a portfolio view, managing endtoend services that include multiple products and channels, and influence policy and delivery teams to ensure they're considering the needs of users in all aspects of their work. We've written a blog post about how DLUHC sees the role of Service Owner.

Job description:


  • As the Service Owner for Data Collection as a Service, you will:
  • set direction and provide strong, decisive, and visible leadership for a digital service focused on data collection.
- be accountable for the quality and usage of your service, iterating and improving the service based on user feedback and your understanding of the data-collection environment
- work with digital product managers and delivery teams to prioritise to maximise return on investment, considering user needs, organisational goals, technical risk, commercial considerations & deadlines, team capabilities and resources.
- build and maintain strong relationships with Digital, Analysis and Data and Spatial Data Unit teams, joining up strategies and processes to deliver a transformed data collection service and a one-team attitude
- encourage use of digital methods to collect data, above spreadsheets or similar tools
- ensure the necessary business processes are followed and participate in the governance of the service, including acting as a point of escalation for the delivery teams.
- own the budget and allocate funding to areas of the service based on decisions about priorities.
- communicate the benefits and performance of your service, including to other government departments interested in data collection
- identify and progress opportunities to reduce costs and duplication by actively promoting simplification.
- actively participate in networking with other Service Owners inside and outside government and share good practice and learning.


Person specification:


  • Essential skills and experience:
  • A track-record of leadership in successful design, delivery and continuous improvement of high-quality digital services.
  • Experience of working with senior stakeholders to persuade them of the benefits of agile and service design techniques.
  • Experience of building and delivering against strategies to transform and joinup digital or nondigital services, focusing on delivering maximum return on investment.
  • Experience of building and managing high performing teams, delegating decision making to the most effective level, and empowering teams to deliver to the best of their abilities.
  • An ability to translate complex aims and needs into compelling vision statements and clear and manageable plans and communicating these in an open and transparent way through a variety
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