- Competitive base salary + £3,000 motor expenditure allowance (pro-rata).
- Free parking
- Mileage claim available
- 25 days annual leave + bank holidays + your birthday off (pro-rata).
- Up to £3,000 colleague referral fee
- Discounted gym memberships at national and local gyms
- Cycle to work scheme
- Mobile phone provider discounts & more
- Dental care
- Private healthcare
Customer Liaison Officer - Kingston Upon Hull, United Kingdom - Fortem Solutions
Description
We are urgently seeking a Customer Liaison Officer for a 6-month fixed term contract based in Hull (HU9).
As a Customer Liaison Officer, you'll operate autonomously, enhancing customer and client satisfaction within our planned works project. Your role will involve engaging with tenants and supporting the Site Manager in various tasks, previous CLO experience advantageous but not essential as we are looking for good organisational skills and a sound customer service background.
A customer-centric mindset and empathetic approach are crucial, as you'll be interacting with tenants in their homes. This dynamic, mobile role offers the chance to truly make a positive impact.
The Project
Working on planned maintenance and refurbishments/renewals, you will play a key role in resident and community engagement initiatives and communications, liaising with customers and residents to ensure a clear understanding of the nature and scope of works happening.
You will coordinate access arrangements as necessary, ensuring any issues or concerns are resolved quickly and effectively, in order for works to be completed to schedule.
Personal Qualities
We are looking for a candidate who is a fantastic communicator, someone who enjoys meeting people, attending different sites and resolving problems pro-actively. At Fortem we look for a balance of skills and experience but just as important to us are your values and behaviours.
Essential
Driving licence
Customer driven approach
Excellent communication skills (face to face/email/telephone).
Additional Information
Whilst working at Fortem Solutions, you can enjoy the below benefits:
About Us
Here at Fortem we are passionate about people, with a real focus and drive around continuous development. We strongly believe that this passion has allowed us the success we have enjoyed in recent years. Above everything else you will be joining a values-based business: our values are at the centre of every activity we undertake. Having the right talent, coupled with the right culture and values, ensures that we have a sustained future and a trusted brand in our respective markets.