No more applications are being accepted for this job

Claims Executive - London, United Kingdom - marshmallow

marshmallow

Verified Company

London, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our mission:

Definitely not a sweet shop.

We're the tech company making insurance more accessible and more affordable for as many people as possible.

We're proud of our journey so far. We've helped hundreds of thousands of customers get fairer cover, all while being rated excellent on Trustpilot. But we're just getting started.

Over the next 2 years, we're planning to help even more people by launching products and services across different sectors and countries

If you're looking for a challenge, our next chapter is set to be an exciting one

How we work:

We've created a culture of trust which allows us to work autonomously without fear of failure, to challenge decisions, and be heard.

It empowers us to drive our own careers and to move at unparalleled speed. And because we're treading new ground, we're all mastering new skills along the way.

Explore our Culture Handbook to find out more about life at Marshmallow, or read our blog

The Claims Team:

We believe that the claims experience can be so much better in the insurance industry So, our mission is to deliver the most delightful and efficient claims experience to our customers.

Working in a startup means that you have to be adaptable and excited by the prospect of moving fast.

We are committed to re-imagining the claims experience, and you will play a key role in delivering a best-in-class service for our customers.

Due to the nature of the role, some 'out of hours' work will be required. You will work a maximum of 40 hours per week, including evenings and weekends.

You will work 1 week of 'late' shifts (11am-8pm, Monday - Friday) followed by 3 weeks of normal shifts (9am-6pm).

You will also work 1 weekend out of 4, with time off in lieu.

What you'll be doing:

Making outbound phone calls to third party drivers who have been involved in an accident with a Marshmallow customer
Selling the benefits of using Marshmallow claims services to third party drivers, so we can organise their vehicle repairs and alternative vehicles as necessary
Providing updates to third party drivers who are using our claims services, ensuring they receive a high quality, professional and empathetic service
Proactively managing the claims journey for the third party and ensuring their claim is settled quickly and efficiently
Using your initiative as well as various tools to locate driver contact details and cross referencing information between various databases
Occasionally taking inbound call to register new claims, providing outstanding service and ensuring customer needs are taken care of sensitively and effectively
Proactively spotting patterns in the frustrations of our customers, identifying where and how we can change our processes to improve results
Liaising with our partners to ensure a seamless customer experience

You will work a shift pattern between the hours of 9am and 8pm, Monday to Sunday.

Who you are:

Someone who enjoys the challenge of tracking down the right people to speak to, and then perfecting the best sales strategy
You enjoy problemsolving and can make decisions quickly
You are a quick learner and embrace change
You are a selfstarter who likes to take ownership
You are organised and can be relied upon to get things done

What we're looking for from you:

The ability to utilise your enthusiasm to positively influence customers
Desirable: experience in a customer facing role requiring persuasion skills such as Sales or Fundraising
Excellent written and verbal communication skills, including a confident telephone manner
Ideally some experience of outbound phone calls
Desirable: knowledge of motor claims processes

Perks of the job:

Flexible hybrid working
Spend once a fortnight with your team in our new collaborative London office; the rest is up to you *If this arrangement doesn't work, don't let it hold you back. We're always open to making reasonable adjustments if this is a barrier to you in any way. Let us know and we'll talk about our options
Competitive bonus scheme designed to reward and recognise high performance
Flexible benefits budget £50 per month to spend on a Ben Mastercard meaning you get your own benefits budget to spend on things _you w_ant. Whether that's subscriptions, night classes (puppy yoga, anyone?), the big shop or a forest of houseplants. Pretty much anything goes

Mental wellbeing support