Call Centre Representative - Belfast, United Kingdom - SA4 Call

SA4 Call
SA4 Call
Verified Company
Belfast, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
As a Call Centre Representative, you will be responsible for providing exceptional customer service over the phone. Your role will involve assisting customers with inquiries, resolving issues, and upselling products or services.


Responsibilities:


  • Answer incoming customer calls and provide assistance with inquiries, issues, or concerns
  • Up sell products or services to customers when appropriate
  • Analyse customer needs and provide appropriate solutions or recommendations
  • Communicate effectively with customers to ensure a positive customer experience
  • Serve as the first point of contact for customers, answering inbound calls and addressing inquiries, requests, and concerns in a professional and courteous manner

Skills:


  • Excellent communication and interpersonal skills
  • Ability to analyse customer needs and provide appropriate solutions
  • Strong listening skills and the ability to empathize with customers while remaining calm and professional, even in challenging situations

Salary:
From £24,653.08 per year


Benefits:


  • Company events
  • Onsite parking
  • Paid volunteer time

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to Commute:

  • Belfast (preferred)

Work Location:
In person

Application deadline: 28/02/2024
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