- Provide technical support for both pre-sales opportunities and post-sales issuesData analysis for support cases when applicableTroubleshooting, investigation and issue replicationIncluding phone and email support
- Generate and review technical support documentation including Frequently Asked Questions and Applications Notes
- Interface with and provide support for Engineering teams
- Physical investigation/data collection for Engineering
- Review marketing materials
- Perform product testing and verification
- Provide customer demonstrations
- Contribute to root cause analysis
- Support workshop through testing, maintenance and mobilisation preparation of all Hexagon A&P GNSS equipment within the EMEA region
- Participate in on-call rota
- Degree in science, engineering, a related discipline, or equivalent experience
- 2 + years in a technical support role or related industry
- Exceptional interpersonal skills and ability to get on with others
- Excellent verbal and written skills
- High attention to detail and exceedingly organised
- Strong multitasker with keen ability to prioritize
- Self-motivated team player with proven problem-solving skills
- Outgoing and energetic with exceptional people skills
- Work well in a collaborative environment
- Comfortable working individually but knows when to ask for help
- Experience working directly with customers, preferably in the delivery of support or services
- Experience in GNSS and INS systems installation and/or troubleshooting
Applications Engineer - Aberdeen, United Kingdom - Hexagons Autonomy & Positioning division
Description
Overview
Applications Engineer
Hexagon's Autonomy & Positioning division is looking for a tech-savvy and personable Applications Engineer to help us drive our business forward by providing 2nd tier support to our customers. In this exciting hands-on position, you will utilize your GNSS+INS expertise to ensure our customers' success.
While part of a growing Global Core Customer Support team, this position will have a strong focus on supporting Veripos and NovAtel customers in the EMEA (Europe, Middle East and Africa) region and will report into the Regional Core Support Manager. The team collaborates closely with Customers, Sales, Specialists, Engineering and Account Managers. You may be a great fit if you have a passion for emerging technology, and desire to use your engineering skills to solve real-world challenges and shape the future of the GNSS Industry.
T he Company: Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector and mobility applications. You'll be joining over 22,000 people in 50 countries on the leading edge of your field.
This position is with Hexagon's Autonomy & Positioning division, a global technology leader, pioneering end-to-end solutions industry leaders rely on for assured positioning and autonomy on land, sea and air. Our work touches every aspect of life, from sustainability on Earth to enabling autonomy. Within the Autonomy & Positioning division your work will contribute to the operation of our brand(s) NovAtel, AutonomouStuff, VERIPOS and Antcom.
The Location: This position can be based in our Aberdeen office, Scotland, or home based within Europe.
Responsibilities
As our Application s Engineer you will be responsible for 2nd tier case management for Hexagon A&P products and services:
Qualifications
Must-Have:
Key Success Factors:
Nice-to-Have:
Not sure if you meet all the qualifications for this role? Let us decide At Hexagon, we are committed to a diverse and inclusive work environment. If you're excited about the opportunities this role could bring, we encourage you to apply.
If you require any special accommodation, please email our team at and we will be pleased to follow up with you. Please do not send cover letters or resumes to this address.
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