Systems Support Technician - London, United Kingdom - Fashion Retail Academy

Description

About the role

We have an exciting opportunity for a Systems Support Technician to join our IT Team. The Systems Support Technician will be responsible for maintaining the effective operation of the infrastructure and systems and form part of the service desk support function aligning with the support of our organisations staff, students, systems and infrastructure.

The Systems Support Technician will monitor infrastructure support calls, ensuring a prompt and effective response from receipt to closure. A core duty will be to aid the Infrastructure Manager in the identification of service improvements, working proactively to mitigate predictable issues before they arise and to reduce reliance on the service.

The Systems Support Engineer will be the primary point of expertise on the Organisations technology estate and software systems. Including expertise on networking solutions and systems. They will also be expected to develop and maintain the detailed knowledge their operation required to meet business need. The post holder will be expected to work closely with other teams in the Academy, delivering first class support services.

About you

You will have demonstratable experience in a network or server support role.

You will have previous experience in a customer facing role communicating with customers face to face, over the phone and via email and have strong verbal and written communication skills.

Experience deploying software or security packages and updates to servers or end user devices and with DNS, DHCP & WAN/LAN networking is essential for the role.

You will have strong troubleshooting and problem-solving skills.

You will have excellent knowledge of Microsoft systems, including Office .

A detailed understanding of networking fundamentals (IP addressing and subnets, VLANs, DHCP, DNS, and basic routing) is essential for the role.

You will be a natural collaborator and team player.

You will have an adaptable and confident approach to meet the challenges of a fast-paced environment and be a proactive and self-motivated individual.

If you are interested in joining a dynamic and expanding environment to further develop your career, then we would love to hear from you.

Why The FRA?

We foster a culture where our team members can lean on each other, recognise each other and celebrate together At the FRA, our students are at the centre of what we do and as a result, we offer hugely rewarding careers whatever your role at the FRA, you have the opportunity to change a students life If you are looking for a fast-paced and autonomous role where you can really demonstrate your impact, then look no further.

Our carefully curated benefits package offers something for everyone, whether youre interested in:

Furthering your development through funded professional qualifications and a personal growth allowance

Generous and flexible leave that suits your lifestyle, including an around the world trip after 5 years service

Market-leading family friendly pay, including 6 months fully paid maternity, adoption and shared parental leave

A monthly wellbeing allowance and financial loan structures to support your financial health

Diversity Statement

The EFI is proud to have a student body as diverse as its central London location With students from 17 ethnicities, traveling from all over the United Kingdom, with a variety of learning needs and a wide range of experiences and interests, we are looking to recruit a workforce that is as diverse as our amazing students and will support them to achieve their potential. If you would like to request any accommodations from application through to interview, please email us at . Any equality and diversity information you choose to give helps to provide the HR team at the EFI with a deeper understanding of our people, and their experiences. It assists us in identifying any existing biases or gaps that the EFI can work on addressing and improving. All ED&I information you provide is strictly confidential to the HR Department and will not be seen by the shortlisting or selection panel.

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