Pathway Co-ordinator - Liverpool, United Kingdom - Alder Hey Children's NHS Foundation Trust

Alder Hey Children's NHS Foundation Trust

Verified Company

Liverpool, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The posts will be within the Developmental Paediatric Department based in the Catkin Building. The post holder's main duties will include planning, organising, directing and coordinating the work of the department. The Pathway Co-Coordinator will be expected to work with the minimum of supervision.

He/she will be able to demonstrate flexibility and use own initiative to carry out duties in such a way as to make a direct and positive contribution to the team.

The post holder will provide a confident professional service to all patients and their parents, whilst supporting them throughout their pathway of care.

The purpose of this post is to provide a comprehensive administrative service within the Clinical Business Unit. The post holder's main duties will include planning, organising, directing and coordinating the work of the department. The Pathway Co-Coordinator will be expected to work with the minimum of supervision.

He/she will be able to demonstrate flexibility and use own initiative to carry out duties in such a way as to make a direct and positive contribution to the organisation.

The post holder will provide a confident professional service to all patients and their parents, whilst supporting them throughout their pathway of care.

It is vital that confidentiality be maintained at all times. The post holder must adhere to Trust Policies and Procedures at all times.

Alder Hey Children's NHS Foundation Trust, Community Division, Developmental Paediatric Department is seeking to appoint a full-time Pathway Co-Ordinator (PCO) to enhance the expertise within our dynamic and versatile team.

Alder Hey Children's NHS Foundation Trust is situated 4 miles from the city centre and within easy reach of the motorway network.

It is an international centre of excellence, treating over 200,000 children a year. The Trust is renowned for both its clinical innovation and dedication to staff development.

The vibrant city of Liverpool, European Capital of Culture for 2008, provides an excellent selection of housing and school and offers a diversity of social activities.

We work closely with our multi-disciplinary colleagues and in close partnership with other parts of the NHS, local authorities, other agencies, voluntary organisations, carers and users of our services.

He/she will be able to demonstrate flexibility and use own initiative to carry out duties in such a way as to make a direct and positive contribution to the organisation.

The post holder will provide a confident professional service to all patients and their parents, whilst supporting them throughout their pathway of care.

It is vital that confidentiality be maintained at all times. The post holder must adhere to Trust Policies and Procedures at all times.

Main duties and Responsibilities

COMMUNICATION SKILLS:

Communicate professionally and effectively with patients/parents/carers, the general public and all internal and external agencies both verbally and nonverbally in a timely manner.
Ensure diplomacy, empathy and confidentiality when dealing with distressed patients/parents/carers.
Liaise with clinical and nonclinical staff to resolve any issues that may arise, to the mutual benefit of all concerned.
Meet and greet external visitors to the department in a professional and polite manner.
Attend and contribute to departmental meetings, team briefs etc.

ANALYSIS AND JUDGEMENT SKILLS:

Typing of minutes of meetings and general departmental correspondence when required and within locally agreed timescales.
Typing of reports, court reports, statements relating to the child and attendances within the department.
Work flexibly to ensure the needs of the service are met at all times.
Assist the management team in addressing any complaints within the agreed timescales which may have been received within the Clinical Business Unit.
Exercise judgement and initiative in order to manage the workload effectively and efficiently, taking appropriate action to resolve any issues, liaising with appropriate personnel and seeking guidance from the Line Manager when required.
Support Clinicians in identifying how data can be captured and managed securely in line with the Information Governance and Data Quality Policies.

PLANNING AND ORGANISATIONAL SKILLS:

Undertake a key role in ensuring the delivery of a high quality patient pathway by working closely with clinical teams to meet national and locally agreed targets by monitoring clinic templates, waiting lists and working closely with the management team to address any issues.
Ensure clinical teams respond and action referrals within locally agreed ti