Customer Service Advisor - Stockport, United Kingdom - Takepayments Ltd

Takepayments Ltd
Takepayments Ltd
Verified Company
Stockport, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

About the role:


Benefits of being our Customer Service Advisor:

  • Excellent Basic Salary of £24,000
  • Competitive Commission structure
  • Our offices are minutes away from all public transport links and onsite parking
  • In depth Training and Development with the opportunity to progress your career
  • Incredible events and incentives including half yearly 5star events, and the chance to go to Portugal
Evening Shift work Tuesday to Saturday, 4.30pm - 11pm


Requirements for our Customer Service Advisor:

  • 1+ year consistent Customer Service
  • Can commit to evening shifts Tuesday
  • Saturday
  • Rapport build host a conversation and question to problem solve and resolve issues.
  • Experience in resolving customer issues/problems/complaints

Responsibilities of our Customer Service Advisor:

  • Diagnose technical issues and quickly provide a solution
  • Deliver a fantastic customer experience by resolving issues on the first call
  • Talk the customers through a series of actions to resolve their technical issues
  • Summarise the actions taken to ensure that the customer has a full understanding of the product
  • Learn and understand our products and services to troubleshoot effectively

About Us
Takepayments offer a market-leading range of solutions, including
card terminals,
online paymentsand
POS systems.

We focus on quality, value and high levels of customer service, to ensure that all of our merchants have the right product, at the right price, and importantly, the right level of post-sales support they need.


INDCS

Job Types:
Full-time, Permanent


Salary:
£24,000.00 per year


Benefits:


  • Company events
  • Company pension
  • Onsite parking

Schedule:

  • 8 hour shift
  • Night shift

Supplemental pay types:

  • Commission pay

Application question(s):

  • Explain to me what good customer service is?
  • Tell me about a time where you diagnosed / identified a customer issue and the steps you took to resolve this?
  • Do you have any outstanding or unspent criminal convictions?

Experience:


  • Customer service: 1 year (required)

Shift availability:

  • Night shift
(required)


Work Location:
In person
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