On-Site Security Officer - London, United Kingdom - Monica Vinader

Description

Description

Who we are At Monica Vinader, we're on a mission to prove that buying better, wearing longer and doing better don't have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable. We are digital first, omni-channel, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday. Where we need your help We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us. Our Security Officer plays a crucial role in maintaining the safety, security and well-being of employees, visitors, and the premises. This position involves maintaining a secure and welcoming atmosphere by assisting guests, managing access control, conducting security checks, dealing with couriers and responding promptly to any security concerns or emergencies. Our ideal candidate will be friendly, professional, vigilant, assertive and a helpful team player with a passion for security and delivering great service at all times. What you'll do

Welcome and assist all visitors upon their arrival and exit of the site, ensuring they are properly checked in/out using our e-Reception portal.

Issue visitor passes and oversee the process of logging and ensuring the return of all passes.

Uphold site rules and policies to ensure compliance and safety for all visitors and staff.

Monitor and patrol the site, ensuring security protocols are followed, and respond to incidents as needed.

Responsible for managing all courier activities on site, ensuring timely handover of all dispatches to dedicated couriers throughout the day.

Receive all deliveries, notify appropriate staff members, and ensure packages are properly stored/unpacked in their designated locations.

Monitor staff arrival, break, and departure times, and provide regular reports to management as needed.

Conduct regular inspections to identify potential security risks and collaborate with management to implement preventive measures.

Supervise maintenance and building contractors whilst on site.

Collaborate with our estate security personnel to build a strong relationship with them.

Responsible for ensuring all areas are safe and secure, whilst providing a consistently high level of customer service.

Respond promptly to alarms, emergencies, and disturbances, and take appropriate action to resolve issues.

Monitor CCTV cameras proactively to detect any security related incidents.

Maintain accurate records of security-related incidents, activities, and observations.

Collaborate with management to implement security policies and procedures.

Conduct investigations into security breaches or incidents and prepare reports as necessary.

Conduct searches on-site when required.

Perform Fire Warden and First Aid duties as needed.

Be a role model for the Monica Vinader Aims and Values at all times.

What you'll bring

First class customer service skills.

Strong task and time management abilities.

Proven experience in a security-related role, preferably in a warehouse or industrial setting.

You must take pride in being articulate and well-presented at all times.

Ability to remain calm and composed in stressful situations, and to make quick and effective decisions.

Keen attention to detail and sharp observation skills, enabling the identification and prompt response to potential security issues or violations of site policies.

Demonstrate proficiency in taking ownership.

Excellent communication and interpersonal abilities, with the capacity to interact professionally with staff and visitors.

Proficiency in using security equipment and technology, such as surveillance cameras, access control systems and alarm systems.

Excellent IT skills.

To be successful at Monica Vinader...

You are a doer

You're a team player

You're humble

You are honest, straightforward and transparent

You are a good teacher/mentor (approachable and accessible)

You want to get your hands dirty

You solve problems

You are resilient

You are flexible

You are entrepreneurial, smart, and passionate

If you don't know something, you say so. Then go figure it out quickly

You love working in a creative environment

You have a sense of humour

You are an insatiable learner

Additional Requirements

Ability to document your authorisation to work in the United Kingdom

A valid Frontline SIA License

A valid SIA CCTV License

A valid First Aid Certificate

Travel Requirements

To and from our Acton site daily, remote/hybrid working is not available.

Monday - Friday 8:00 - 18:00 (weekend work will be required during peak periods and maintenance/building works)

Our Aims and Values Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are: Customer Obsessed Our customers are at the core of everything we do. We will always deliver an outstanding and personal experience to them every time they interact with us, to ensure their ongoing support and loyalty. Caring We treat people with respect, as we would want to be treated. We are apolitical and assume good intentions in others. We are open and honest with each other while ensuring we take an empathetic and supportive approach. Fast Paced We are passionate about what we do, and we want to reach as many customers as fast as we can. We combine focus with pragmatism and flexibility so that we can move at pace in whichever direction we need to take. Exceptional We have a relentless desire to continually learn and improve to ensure our products and approach are exceptional. Our tenacity, high standards and attention to detail give us a competitive advantage. Commercial We focus hard on facts and approach things in a logical, rational and analytical way. We challenge each other to make sure we make decisions and take actions that create value for our business and our customers.