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Training & Development Leader - United Kingdom - Papworthhospital
Description
Royal Papworth Hospital NHS Foundation TrustWe have an opportunity for a Team Leader within Clinical Administration.
The role is primarily based at Kingfisher House, Huntingdon but may be required to work occasionally at Royal Papworth Hospital on the Biomedical Campus in Cambridge.
You will need experience of managing, motivating, and developing a team all whilst dealing with competing and challenging deadlines within a fast-paced booking team where clinic delivery and attendance has changed significantly over the past 2 years.
You should lead by example when communicating and engaging with our patients and colleagues, utilise our software packages to improve the patient journey and be able to analyse, interpret & present the data required within this team.
You should have a good understanding of RTT and patient pathways.You should be able to work with key stakeholders to help drive service improvements within clinical administration and possess excellent communication skills.
This is a great opportunity to work in a role where you can make a real difference to the delivery of patient care whilst working within a supportive team with training provided to meet the demands of the role.
Previous experience of line management of staff and service development*Keyboard skills and knowledge of the Microsoft suite
*Royal Papworth Hospital NHS Foundation Trust is the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge. It also offers emergency heart attack treatment, sleep centre care and is one of just five centres nationally for those in severe respiratory failure.
Based on the Cambridge Biomedical Campus the largest centre of medical research and health science in Europe the Trust is at the heart of treatments of the future.
Royal Papworth became the first hospital trust in the country to be rated outstanding in all five areas assessed by the Care Quality Commission - a rating it still holds today.
The Trust values difference and welcomes all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy & maternity, race, religion & belief, sex and sexual orientation.
Providing they meet the minimum post criteria, applicants with disabilities will be offered an interview.On this page you will find a Role Profile which provides information about the hospital and full details about the role.
If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.
Degree level/NVQ Level 4 qualification in Administration/Management or equivalent experienceDemonstrable evidence of people/line management experience
Previous experience of using complex medical terminology
Previous experience of using Microsoft Office Applications
Previous experience of complex, non-routine and ongoing diary management or secretarial duties
Experience of producing reports from databases and project management
Good understanding of Referral to Treatment (RTT)
Ability to input data carefully into the relevant patient systems with a high degree of accuracy
To be IT confident using multiple systems after training
Propose changes to existing policies & procedures in own area
The ability to communicate non-routine, complex or sensitive information to colleagues, patients or relatives utilising persuasive language and negotiating skills
Plan ongoing, non-routine or complex activities which require adjustment and forward planning
The ability to work as part of a multi-disciplinary team to ensure high quality secretarial or administrative support
Able to plan and implement complex projects across the department which may require adjustment
Maintains the quality in own work and encourages others to do the same
Experience in the management of financial resources
Experience of undertaking project work
Ability to treat all employee and other hospital information confidentially
Supportive of equality and values diversity
Royal Papworth Hospital NHS Foundation Trust
