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Croydon

    Client Services Analyst Hybrid Working - Croydon, Cambridgeshire, United Kingdom - Service Care Solutions

    Service Care Solutions
    Service Care Solutions Croydon, Cambridgeshire, United Kingdom

    3 weeks ago

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    Description
    Service Charge Analyst
    Full Time - Hybrid / Remote
    Temporary
    £We have the fantastic opportunity for the right candidate to join our team based in Croydon, London, as a Service Charge Analyst. This is a full time, temporary position with an initial contract period between 3-6 months. This position offers a hybrid working approach, with 3 days per week in office and 2 days working from home. The Service Charge Analyst position will involve supporting the team manager to ensure all legislative Service Charge expenditure is levied to customers in an accurate and timely manner, ensuring queries are responded to within the agreed service level agreements. Previous experience of working with complex control accounts
    Previous experience within a Housing Association is desirable
    Excellent IT skills, including using Excel, Access, Powerpoint, and Word
    Work alongside the Rent Team to ensure timely and accurate relet service charges are published
    Lead and deliver timely certification of relevant service charge accounts
    Prepare and issue mailings and ad hoc letters to residents relating to service charges
    Identify, improve, and streamline processes enabling a better customer experience
    Navigate multiple systems to extrapolate budget and actual data
    If you require any additional information regarding the position, please call Beth at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)#J-18808-Ljbffr

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