Service Desk Administrator New - Hassocks, United Kingdom - Clearline Recruitment

Clearline Recruitment

Verified Company

Hassocks, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Responsibilities

Administration of Freshdesk software
Answering support calls
L1 support for Dell desktop systems, software, and other hardware
Escalate issues to L2 support within a set KPI.
Basic Quantum administration (ERP System)
Install & setup new desktop computer systems to defined guides & standards
IT /Phone systems, provision of handsets & support
Maintaining IT documentation
Liaise with internal departments as the nature of the specific task may require
Understand and adhere to Export Control regulations where relevant
Assist the IT department with all tasks as required
Any other duties as requested

Requirements:

Practical knowledge of Windows 8 or 10 (additional training provided )
Some experience of MS Window Server 2012/2016/2019 would be preferred
Practical knowledge of standard computer hardware
Strong communication skills at all levels, verbal and written
Ability to logically fault find and analyse problems
Ability to prioritise and manage workloads
Good administration, organisational and time management skills
Professional and courteous telephone manner
Flexible and adaptable with ability to use own initiative
Selfmotivation and desire to succeed in a busy environment
Service desk operates from 7am through to 7:00pm Monday to Friday, flexibility is required to enable cover for specific tasks

Job Title:
Service Desk Administrator

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Location:Hassocks

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Salary:£20,070 - £22,195 per annum

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Full Time:Monday - Friday, 9am - 5:30pm (occasional variation of hours between 8am - 4:30pm)

**For more information, please contact Chris Gower at Clearline Recruitment.