Customer Service Representative - Glasgow, United Kingdom - Anderson Knight
Description
Anderson Knight is recruiting for day shift Customer Service Representatives for a well-established company based in Glasgow.
You will be responsible for handling both inbound and outbound calls in a professional fashion, effectively documenting and forwarding all customer-related issues and enquiries.
Main Duties and Responsibilities:
- Prioritise and oversee incoming calls, emphasizing quick response times and adherence to provided call scripts to capture essential information in accordance with Call Quality Monitoring guidelines.
- Complete all necessary administrative tasks associated with your role promptly and thoroughly, ensuring a prompt and efficient service delivery in alignment with agreedupon service levels.
- Ensure adherence to the Call Script and comply with Call Quality Monitoring guidelines.
- Obtain all pertinent data during each call through effective questioning to quickly grasp the nature of the issue.
- Accurately input data and complete all relevant fields throughout the duration of each call.
- Take ownership of customer problems, seeing them through to resolution.
- Collaborate with Engineers to prioritise calls for swift response times.
- Manage postcall activities efficiently to handle workload and meet service level objectives.
Key Attributes and Skills:
- Previous experience in a contact centre, call centre, or helpdesk role.
- Motivated and enthusiastic individual with a strong commitment to providing excellent customer service.
- Outstanding verbal and written communication abilities.
- Exceptional accuracy and attention to detail.
- Capable of working collaboratively within a team and efficiently managing individual workload.
Company benefits:
- 33 days (6.6weeks) paid holiday for a fulltime contract.
- Informal hybrid working
- Free onsite parking
- Subsidised canteen facilities & vending machines
- Pension scheme up to 5% matched contribution
- Companyfunded Healthshield cash plan.
- Discounts and cashback at hundreds of supermarkets and retailers, such as Apple, Costco, Currys, IKEA, Argos, and more
Job Types:
Full-time, Permanent
Salary:
£23,200.00 per year
Benefits:
- Company pension
Work Location:
Hybrid remote in Glasgow
Reference ID:
NM02
More jobs from Anderson Knight
-
Finance Business Partner
Clydebank, United Kingdom - 1 week ago
-
Accounts Payable Supervisor
Glasgow, United Kingdom - 1 week ago
-
Multi Utility Project Manager
Bellshill, United Kingdom - 1 week ago
-
HR Officer
Glasgow, United Kingdom - 1 week ago
-
L&D Manager
Glasgow, United Kingdom - 3 days ago
-
HR Change Consultant
Livingston, United Kingdom - 3 days ago