Sc Cleared Shift Infrastructure Engineer - Hemel Hempstead, United Kingdom - Steria Recruitment

Steria Recruitment
Steria Recruitment
Verified Company
Hemel Hempstead, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Intelligent Resource Recruitment is working in partnership with a major Client in the UK. We are currently recruiting for
Shift Infrastructure Engineer to be
Hemel Hempstead based out


Job Title=Shift Infrastructure Engineer

Location = Hemel Hempstead

Duration= 6 Months Contract initially

IR35 Status:
Inside

Responsibilities

  • Coordinate and manage Major Incidents during nights and weekends when on shift
  • To be able to coordinate all parties during major problems and outages, ensuring actions are taken and users are updated on a regular basis
  • Ensuring that problems are escalated to Support or Management as required.
  • Produce shift and online daily reports highlighting the points for attention for escalation.
  • Ensure scheduled changes are implemented / backed out as per instructions.
  • Monitoring of batch, calling support and logging details as appropriate.
  • Monitoring systems and highlighting anomalies
  • Answering incoming calls, taking necessary details, and ensuring the call is dealt with.
  • Performing checklists and ensuring that problems highlighted are followed up.
  • Ensure area is tidy.
  • Pick and box cartridges for dispatch to offsite storage.
  • Unpack and rack returned offsite storage cartridges.
  • Monitoring the Incident Management Systems.

Essential Skills

  • Experience of Major Incidents and understanding of the management process
  • Good organizational skills
  • An appreciation of when to take decisions and when to escalate
  • Proven customer service skills, and experience of dealing with difficult customer issues
  • A positive attitude towards teamwork
  • Ability to work to tight timescales and under pressure.
  • Good understanding of processes and procedures and the important way in which they contribute to the ROC environment.

Desirable skills:


  • Desktop / Server skills
  • Microsoft Office
  • Some leadership experiences
Intelligent Resource Recruitment is committed to barrier-free and inclusive recruitment. We are a Disability Confident recruiter, and a RIDI 100 and Business Disability Forum partner organization.

Intelligent Resource is committed to barrier-free and inclusive recruitment. We are a Disability Confident recruiter, and a RIDI 100 and Business Disability Forum partner organisation.
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