Technical Support Team Leader - Chippenham, United Kingdom - Siemens

Siemens

Verified Company

Chippenham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Part time

Description

We have an exciting opportunity available for a
Technical Support Team Leader to join us in the Customer Services team supporting the Rail Infrastructure business in Chippenham.

As Technical Support Team Leader you will be leading a team of technical engineers within a customer facing environment, reporting to the Operations Manager.

Siemens technical support team provide a support capability to our customers in all aspects of railway technology, including Signaling, Telecoms, Electrification, Track infrastructure and Onboard Rolling stock Rail systems, using remote monitoring and diagnostic facilities.

This is your role. What part will you play?

Lead and mentor a small team of support engineers, act as the primary contact for the escalation of any technical issues
Work with the Service Delivery Manager and Contracts Manager ensuring that the Service Level Agreement (SLA) meets the business needs of each customer
Ownership of support in a multiclient, multi contract, multi product environment
Enforcement of procedures and best practices whilst making proactive recommendations to improve service delivery and systems reliability
Be responsible for solution finding and coordination in response to customer technical issues
Operational overview of support activity including recurrent tasks (reporting etc.)
Discuss any new requirements and assist Service Delivery and Account Managers with proposals for new systems and solutions
Produce and comment on feasibility studies for system enhancements or improvements in collaboration with our central engineering and project teams
Produce assessments of suitability of engineering solutions and provide recommendations both internal and external as to the optimum solution
Ownership and Audit of support policy and procedures

What do you need to qualify for this job?

Appreciation of ITIL (Information Technology Infrastructure Library) Service Management Disciplines, i.e., Incident, Problem and Change Request Management
Handson technical team leadership or willingness to progress into a Team Leader role
Experience of personal responsibility for providing professional engineering support to projects and maintenance organisations
Good communication skills with ability to represent customer interests with both internal and external parties
Highly motivated, with a real passion for personal development and ability to act on own initiative
HNC in a relevant Engineering discipline or equivalent (would be an advantage)

IRSE License

Support will be given to attain if not held (would be an advantage)

Working Hours
Siemens support is provided to some customers on a 24/7 basis.

Your primary hours will be Monday to Friday during office hours but some availability outside of these hours will be required on occasion.

Flexible working will also be considered.

About us
We're Siemens.

A collection of over 377,000 great minds who are all making the future and you could be one of them We have offices across the UK, full of talented individual's helping us to challenge the today and work towards a brighter tomorrow.

What else do you need to know
Our compensation package includes a competitive salary, holiday allowance and pension. We celebrate the fact that our employees are individuals and have different wants and needs.

With this in mind, we have a flexible benefits scheme where you can tailor your benefits package to suit you.

LI-MB1

Organization:
Siemens Mobility

Company:
Siemens Mobility Limited

Experience Level:
not defined

Full / Part time:
Either