Desktop Support Analyst - London, United Kingdom - Networkers

Networkers

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Desktop Support Analyst - London (part remote working part office based) - £35,000-£38,000 per annum

We are looking for a Desktop Support Analyst for a London-based, hybrid position (2-3 days in the office) to provide 1st and 2nd line desktop support for all IT requests, incidents and queries directed to the IT Service Desk for this public sector organisation.

You will take ownership of these incidents, queries and requests and follow through until completion, taking any necessary actions to ensure resolution and delivering a high level of customer service to office-based and remote workers, ensuring they are respondedto effectively and in line with service level targets.

You will also contribute to assigned projects and provide support for IT projects as required, planning project work with your daily Service Desk work, prioritising your work accordingly.

Experience Required

Previous experience of providing effective 1st and 2nd line IT support within a similar sized organisation supporting a mixture of officebased, hybrid and remote workers.
Technical knowledge and experience of supporting; Windows 10, Active Directory, Office 365, Office 365 Admin, Office 2016, Sharepoint, IE11, PowerShell, Azure AD, Checkpoint, Mimecast, SCCM, iPads, iPhones, laptop image creation and deployment.
ITIL Service Management Foundation Certificate (desirable)
Prince2, Agile, or similar project management qualification (desirable)