Customer Service Advisor-motorcycles - Bolton, United Kingdom - CCM Motorcycles

CCM Motorcycles

Verified Company

Bolton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:
Bolton

Salary: 22-24k, dependent on experience + commission (potential 4k commission),

About the Role & Company
The Customer Service Advisor will play an important role in the lifecycle of our customers.

Manufactured by us in Bolton, our motorbikes are unique, different, in a category of their own. We want our customer journey to showcase this quality.

You will be the first person new leads speak to, and will be responsible for portraying the brand & product in a way that excites leads to move through our sales funnel.

You will also play a critical role in keeping in touch with leads who aren't fully ready to buy yet, but may be ready at some point in the future.

Part of the role will also be supporting the sales team process customer orders and coordinate information pre
- & post-events.

To succeed in this role, we're looking for someone articulate, confident and great at building excitement

You don't need to know anything about Motorcycles - we'll teach you everything you need to know.

This role provides a great opportunity to move into sales and the automotive career

Key traits:
articulate, confident, relationship builder, organised, productivee.

Progression opportunities:
the business intends to grow substantially in the next few years. This role is extremely well suited for an individual to learn the business and move into a more senior sales (or marketing) role

Roles & Responsibilities

Lead Qualifying & Appointment Setting

Fact find and qualify new leads
Deliver a high level pitch
Handle initial objections
Book a time for a call back with a Senior Sales Advisor

Following up leads

Keep in touch with customers who were early in the buying cycle but not yet ready to purchase
Follow up with leads that we were unable to reach at strategic times in order to qualify them

Reactivate old leads

Systematically work through legacy leads to reengage potential customers into the funnel
And/or clean the database

Sales Admin Support

Support the sales team by adding sales orders to the system

Test Ride & Event Coordination

Ensure correct documentation is in place and correct registration process has been followed by interested customers, liaising directly to fill in any gaps
Engage with customers pre

- and post-event to deliver a memorable brand experience

Shifts:

Mon-Fri - hybrid working (from home/office) options are available:

Mon: 9:30-6 (office based)

Tue: 11-7 (WFH available)

Wed: 10-7 (WFH available)

Thu: 10-7 (WFH available)

Fri: 9-4 (office based)

Saturday - twice a month (for weeks where Saturdays are worked, time off can be taken during the week)/ Saturdays twice a month: 11-3 (work from home).

We would be open to a 4 day work week if that was of interest.

To Apply:

This is a fantastic opportunity to join an ambitious, rapidly growing & quality focused organisation where ideas, input and leadership are encouraged and recognised in a friendly, passionate environment.

Please send your CV and covering letter.

STRICTLY NO AGENCIES

To all recruitment agencies:
The Company does not accept unsolicited agency resumes. Recruitment agencies should not send resumes to our HR team or to any of our employees. We are not responsible for any fees related to unsolicited resumes from recruitment agencies.

Job Types:
Full-time, Permanent

Salary:
£22,080.00-£24,000.00 per year

Benefits: