Audio Visual - London, United Kingdom - Click

Description

We are recruiting for an Audio Visual Analyst on contract to be based in London to work for a leading financial services organisation

• To provide client Audio Visual onsite meeting room support services, to include system operation, troubleshooting and maintenance of electronic communication systems including but not limited to video conferencing, meeting room support, Event support and control systems.
• Responsible for the safe and correct diagnosis of faults, removal, 1st line repair, test, and operation of all aspects of audio visual, video conference, display, and presentation technologies.
• Correct operation of meeting room AV systems in the most efficient and effective manner to ensure minimum down time and maximum performance.

The key competencies for this position include:

• Implementing Software/firmware updates
• Ensuring highest reliability and availability of services
• Engineer solutions to enable cross platform context switching for seamless colleague experience.
• Collaborate with Information security to implement security architectures that protect data beyond the confine of company networks/boundaries.
• Reduce and remove technical debt of all Legacy environments (as needed)
• Experience with Zoom Phone and/or SaaS phone environments
• Identify bugs, test, reproduce, report, and work with the engineers on other teams to assist with a fix and test/verify fix versions.
• Implementation and Back End configuration for conference room and A/V technology
• Knowledge of workflows for client-side provisioning processes - network requests, Firewall requests, AD requests, etc.
• Experience with ServiceNow a plus.
• General knowledge regarding DNS, Active Directory, SCIM provisioning, authentication protocols, SAML response, etc.
• Understanding of SSO (OKTA) and VPN split tunnelling

Experience:

- Associate degree in a related field or equivalent experience.
- Typically requires 2-4 years of experience in Audio Visual Support or a related field.
- Proficiency in Audio visual technologies including but not limited to Cisco, Polycom, Neat, Crestron, Extron and DTEN.
- Understanding of SIP, VoIP, MPLS, AVoIP, and other similar network technology protocols
- Knowledge of common software applications and their use in a business environment.