Service Administrator - Telford, United Kingdom - Greenhous

Greenhous
Greenhous
Verified Company
Telford, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Service Advisor / Administrator

Vauxhall - Trench Lock, Telford

Basic Salary:
£23, Bonus


Hours:
Monday - Friday 08:30 -17:30


A new opportunity has arisen to join the business as a
Service Advisor/Administrator at our
Vauxhall -
Trench Lock site.


What you'll be doing:


  • Taking bookings for service work by telephone, obtaining all necessary details in respect of work required, nature of problems and wherever possible identifying specific faults.
  • Delivering high levels of customer service.
  • Liaising with Technicians.
  • Keeping customers informed of their vehicle's progress throughout the day.
  • Building an understanding and knowledge of the full range of Vauxhall cars, products and services.
  • Scheduling all work to maximise utilisation, ensuring that work is capable of completion in line with customer's requirements offering an alternative booking if necessary.
  • Ensuring that any customer mobility requirements are arranged if required and maintain appropriate schedules for courtesy cars and collection and delivery drivers.
  • Creating vehicle job cards for each job and pass them to the relevant Service Team Manager/Service Advisor, ensuring that all service documentation is completed as accurately as possible and ensure all vehicles are checked for service measures and recalls.
  • Ability to create internal and external invoices.

What we need from you:


  • Previous experience in a Service department as a Service Administrator or Advisor preferred
  • Excellent customer service skills
  • Organised and good attention to detail
  • Ability to adapt quickly
  • Previous experience using invoicing systems
  • Exceptional computer skills essential.
  • Be able to document items clearly and legibly.
  • Work in a busy, active, lively environment that can be challenging

In return we'll offer:


  • 22 days holiday + bank holidays
  • Competitive employer pension
  • Career development opportunities

Who are we:


Greenhous Group is one of the Sunday Times Top 100 privately owned businesses, and consistently ranked in the Motor Trader and Automotive Management Top 20 Dealer rankings.

With over 100 years' experience in the franchised dealer world, Greenhous is a leader in the supply of dealer services for some of the world's leading manufacturers.


Our network of Car and Commercial dealerships now stretches across Shropshire, Mid Wales and the West Midlands and includes a number of different franchises including Vauxhall, VW Commercials, Nissan, Ford, and DAF Trucks, as well as an extensive bodyshop network.

Our company philosophy is to provide our customers with the best possible service, delivered by the best people.


Job Types:
Full-time, Permanent


Salary:
From £23,000.00 per year


Work Location:
One location
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