Molecular Biology Technical Customer Support - Manchester, United Kingdom - QIAGEN
Description
Overview
At the heart of QIAGEN's business is a vision to make improvements in life possible.
We are on an exciting mission to make a real difference in science and healthcare. We are still the entrepreneurial company we started out as and have today achieved a size where we can bring our full power to many initiatives and to our presence across the globe.
Our most valuable asset are our employees – more than 6000 in over 35 locations around the world. Our ambition is to ensure we have outstanding and passionate people working in the best teams and we are constantly looking for new talent to join us.
There are few players who have shaped the world of modern science and healthcare as much as QIAGEN, and we have only just started.
If you are looking to advance your career, are seeking new challenges and opportunities, enjoy working in dynamic, international and diverse teams and want to make a real impact on people's lives, then QIAGEN is where you need to be.
Join us. At QIAGEN, you make a difference every day.
Position Description
The European Technical Service team of around 30 people is based in different subsidiaries throughout Europe, including at our custom built facility close to Manchester City Centre. We provide technical support and solutions to our customers in Europe, Middle East & Africa based on their email requests and calls to our hotlines.
Due to an increase in customer requirements we are looking for a German language team member with practical experience of the most frequently used techniques in molecular biology. In addition to our comprehensive training program, this experience will enable them to understand the experimental set up of QIAGEN products and therefore be able to support our customers effectively. The combination of scientific knowledge, multilingual skills and customer support mentality make it a very exciting role.
Key responsibilities:
Provide prompt, professional, and accurate technical support to our German-speaking customers as well as our international customers. The support is done via phone or e-mail - this is an office-based role.
Acquire and apply the constantly changing knowledge in terms of technology, products and processes.
Actively cooperate in the development of existing and future solutions to further improve our customer service.
Effectively prioritise existing tasks and their efficient handling in respect to the needs of our customers and the team.
This position is available until 31st August 2025
Position Requirements
Proven laboratory experience of the most frequently used techniques within molecular biology and genomics such as nucleic acid extraction, PCR and qPCR.
- Fluency in German and English (written and spoken) is essential; any additional European language is a benefit.
- Customer-centric mentality and a positive attitude when handling constantly changing requirements.
- Excellent analytical and troubleshooting skills, especially with regards to molecular biology techniques.
Benefits available:
Possibility to develop in an international company
Attractive pension
Private Healthcare
Private Dentalcare
Gym membership contribution
Access to an Employee Assistance Programme
A range of retail discounts and offers
Opportunity to join internal QIAGEN communities
Enhanced maternity package
Flexible working options
- Bonus/commission
- 25 days annual leave (potential to increase linked to service)
What we offer
At the heart of QIAGEN are our people who drive our success. We act with passion, always challenging the status quo to drive innovation and continuous improvement. We inspire with our leadership and make an impact with our actions. We create a collaborative, safe and engaging workplace which forms the basis for high performing individuals and teams. We drive accountability and entrepreneurial decision-making and want you to excel your growth and shape the future of QIAGEN.
QIAGEN is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability.