- Build strong relationships with the relevant contacts in the specific customer with which you have been tasked at both regional and site level.
- From these contacts secure the information we need to make the T&R and Account Management function effective.
- Via regular electronic communication ensure all parties with whom you have responsibility have the latest information and site presentation tools.
- Through analysis of plots within which we have installed to plots which have been built identify the sites which are successful (and from which we can learn) and those that maybe need a little help from ourselves.
- Through regular communication on both a group and one to one basis develop the skills and confidence of our customers client facing teams.
- Experience in account management, ideally in the Construction industry, but this isn't essential
- Demonstratable sales or service management with a track record of success and evidence of working towards targets and KPI's
- A strong understanding of, and passion for, delivering excellent customer service
- An ability to build new productive working relationships, whilst maintaining and growing existing relationships
- Experience with Microsoft Office (Outlook, Excel, Word etc)
- Commercial awareness and a hunger for success
- Outstanding communication and interpersonal skills
- Driven, self-motivated, and results-orientated
- Strong problem-solving abilities and good attention to detail.
Internal Account Manager - Sheffield, United Kingdom - Gooding Group Limited
Description
Based in Sheffield, The Gooding Group is the largest dedicated supplier of our product categories to the New Build sector in the UK, numbering most of the largest Plc housebuilders amongst our clients.
Our sales come from high end fitted furniture we manufacture in house and deliver and install on building sites nationwide, typically 300/400 installations per week to put things into scale.
How does the Gooding Group work?
Sales come from our clients in one of two ways.
In the first instance our product will be supplied as a standard fit item, typically in a large development where the property buyer has no choice, our product is installed as part of the standard specification in a colour and size specified by the builder.
Alternatively however, our sales come through customer specified options where the individual house buyer gets the complete choice of the type, the size and the finish of the products which are going to be installed in their home.
What does this second category mean?
It means the developer has chosen not to put our kit in as part of the standard specification in the property but instead has provided the home buyer the ability to choose to purchase our products (most commonly wardrobes, but maybe an understairs installation or home office) in the size, location and colour finish of their choice.
This second type is most commonly what happens in building sites where the homes being created are typical houses not apartment developments.
It is this second category that is key to this department.
Even allowing for demographic, house value or postcode, we have a huge variation in uptake between our customers and between their sites.
The reason for this is the only individual in the process who actually meets the end house buyer is the onsite sales executive employed by our customer, and they have very different levels of confidence in discussing our products with their customers.
The Training and Relationship department, within which our new team of Internal Account Managers will sit, is responsible for building up this confidence and making sure the sales executives on sites have the information and support they need to have conversations with their clients about their requirements.
This team has been in place for less than a year but has already shown a significant impact in the business. We therefore foresee further growth within this team over the next 12 months.
The Internal Account Managers will report into the Training and Relationship Manager, who in turn reports directly to the MD.
At this time we are initially looking for two Internal Account Managers who will take full ownership for the regions of one of our national Plc partners.
We look forward to hearing from you.
The ideal candidate will have excellent communication and organizational skills, as well as a strong understanding of customer service principles.
This is a great opportunity for someone who is passionate about sales and customer service and wants to make a positive impact on our business.
Responsibilities
What do you need to have to apply?
Working Environment
Following the continued growth the company has recently invested in the build of a new £5M 60k sq ft purpose designed factory within which we have a modern open plan air conditioned office environment the complete office team work in.
For complete clarity this role is NOT a field based sales role looking to generate new customers for our company.
This advert is for an office based customer management role where the requirement is to take the customer with which you have been allocated and maximise their activity with ourselves through analysis, communication and education.