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Leatherhead

    Technical Services Engineer - Leatherhead, United Kingdom - Hyundai

    Hyundai
    Hyundai Leatherhead, United Kingdom

    Found in: Talent UK C2 - 2 days ago

    Default job background
    Description

    Responsibilities

    :
    • Provide technical support on problems raised from the Hyundai Authorised network, with suitable investigation and resolution of issues within a timely manor
    • Communicate effectively to the Hyundai Authorised network through the internal Hyundai case system Global Service Way, email and telephone to support the above
    • Support and diagnose technical problems remotely as well as onsite
    • Complete technical reports following field visit activities, ensuring the report is written in a way that a customer could understand the content
    • Develop technical knowledge and training skills with specialisation on products/ technical systems as agreed by the Technical Support Manager
    • Support and communicate with Customer Services, Warranty and Technical Training teams
    • Assist internal and external customers with technical support including proof reading of technical publications
    • Provide assistance and work on projects as directed
    • Inform and support the Quality Engineer with spike and trends in demands or complaints of market quality issues
    • Liaise with Hyundai Motor Europe with regard to technical feedback and investigations
    • Assist with press launches, motor shows, dealer conferences and other activities requiring technical support
    • Handle all internal and external customers and suppliers with courtesy
    • Maintain good administration within the Technical Department
    • Carry out general administrative and office duties as required

    Person Specification:

    Technical Skills:

    • Must have completed an industry recognised training programme plus be at a level equivalent to that of a Master Technician
    • High level of understanding and use of motor vehicle diagnostic tools and supporting PC operating systems
    • Able to demonstrate (hands on and verbally) that knowledge of the motor industry
    • PC Skills: Word, Excel, Power Point and the Internet

    Organisational Skills:

    • Confident
    • Good communication skills
    • Strong customer service orientation
    • Team player
    • Good personal organisation
    • Flexible with regard to job role and willing to travel and react at short notice
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