Service Delivery Officer - London, United Kingdom - McDonald's Corporate

McDonald's Corporate

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

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Company Description

McDonald's is the largest family restaurant in the world, serving approximately 69 million customers across 36,000 restaurants a day: in more than 100 countries.

The UK & Ireland market is one of the most successful entities across the wider business, serving on average 4 million people a day.

It has operated in UK since 1974 and the business is growing continuously with more than 1,400 restaurants and over 154,000 employees.

McDonald's UK & Ireland has a proven track record of investing in the development of its employees and offering flexibility as part of its dedication to being a modern and progressive company.

Every year, it invests over £40 million in developing people, giving every one of its employees the opportunity to take part in structured training.

McDonald's buys ingredients from over 17,500 British and Irish farmers and spends over £1.1billion annually on its food and packaging requirements.

McDonald's is committed to supporting British and Irish farmers to ensure it can continue to source many of its ingredients from the UK and Ireland.

McDonald's is a market leader in its field, striving for the highest standard of quality, speed and restaurant experience. Re-generation of our restaurant infrastructure, covering digital ordering, re-imaging and dual-point service make working at McDonald's more exciting than ever

We are dedicated to using our scale for good: good for people, our industry and the planet.

From bold recycling initiatives and sustainable sourcing efforts to our partnership with Ronald McDonald House Charities, we see every day as a chance to have a genuine impact on our customers, our people and our partners.

We're a people business just as much as we are a restaurant business.

We strive to be the most inclusive brand in the world by building diverse teams who create delicious, feel-good moments that are easy for everyone to enjoy.

Joining McDonald's means thinking big every day and preparing for a career that can have impact around the world.

Company Vision and Culture

Our Global vision is to build a better McDonald's and, in the UK, and Ireland we are working hard to be the UK & Irelands best-loved restaurant company.

McDonald's is defined by its culture. Our culture shapes and informs everything we think and everything we do. Our culture influences the way we interact with each other, and how we interact with customers, franchisees and suppliers.

Our culture motivates and inspires us to attract and retain great talent, creating positive, energising, exceptional working environment for us all.

Our values drive our culture and shape our beliefs, our priorities and our actions.

They influence the decisions we make, how we treat one another and how we show up as a brand to the world.

Serve:
We put our customers and our people first

Inclusion:
We open our doors to everyone

Integrity:
We do the right thing

Community:
We are good neighbours

Family:
We get better together

The Opportunity

The Technology team is looking to add to their team.

This is a brilliant opportunity for an outstanding Service Delivery Officer where you will be responsible for Operational Service Delivery.

The McDonald's Service Delivery Officer will work closely with Retained Organisation at all stages of Operational Delivery acting as an escalation and approval gate.
Close relationship with the Service Delivery Consultant and collectively run Service Reviews and interface into the wider business.

What will my accountabilities be?

Act as the main Service Operations representative with the wider business and Franchisees
Responsible for the delivery of the Technology Services to the McDonald's business (UK & ROI) for both Restaurant and Corporate functions
Ownership of Technology service partner relationships to deliver gold standard service to our customers
Act as escalation point for supplier Incident Management engagement issues and during Major Incidents, attending partner calls as required
Engage with business stakeholders to share service improvements and initiatives and promote the Service function
Create and approve end user facing Incident communication content and templates
Contribute to and create reports as required by the department and/or wider business
In collaboration with the Transition Manager keep the Service Integrator advised of any changes in business priority that could affect Incident prioritisation
Ensure Service Integrator Reporting is in line with requirements reviewing format regularly
Identify and recommend Service Integrator delivery/service improvements and supervise the delivery of these improvements
Ensure Continual Service Improvement Log in place and reviewed regularly
Lead business driven delays in approvals that result in complaints or degraded Request Management Service
Act as partner concern for Requests made outside of business rules
Out of ho