Customer Service Manager - Leeds, United Kingdom - Lucy Walker Recruitment Ltd

Lucy Walker Recruitment Ltd
Lucy Walker Recruitment Ltd
Verified Company
Leeds, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Customer Service Manager

Salary:
£28,000 - £32,000 (negotiable DoE) + great culture 8:30pm - 5pm Monday - Friday. Fully office based.

Your Responsibilities:


  • Managing the current customer service team of two, providing them with support, guidance, creating and monitoring KPIs, and having frequent onetoones. This team will grow quickly over time, so will involve managing a larger team in the future.
  • Analysing all data under the customer service function to create reports and present these findings to internal stakeholders.
  • A handson involvement with customer service and complaints that are being escalated from the team, ensuring everything is dealt with and resolved efficiently.
  • Managing the full pipeline of complaints and enquiries and chasing any outstanding with the customer service and wider team.
  • Overseeing the company processes, identifying improvements, and implementing new processes where needed.
  • As this is a newly created role in the business, the responsibilities listed are not extensive and may develop over time._

What we are looking for:


  • Experience in a customer service or complaints management/team leader role
  • Strong customer resolution skills
  • A resilient and flexible mindset
  • Strong IT skills to analyse information and produce reports
  • A drive to create an amazing team environment
  • Innovative ideas to bring to the team
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