- You will work across internal teams and will be responsible for the management and maintenance of a seamless link between internal business processes.
- Be the first point of contact for customers' queries.
- Address inquiries promptly and professionally.
- Develop and produce regular reports.
- Work with other departments to embed company values across functions. Ensure a world-class customer experience.
- Develop and implement customer service policies and procedures in conjunction with senior team members.
- Claims Management: Insurance, Shipping Lines, Quality, Commercial Claims, Export Documents
- Be alert to risks in the business process chain that could have a detrimental effect on the customer experience, and take proactive steps to mitigate these risks.
- Monitor the progress and keep Customer regularly updated.
- Co-ordinate weekly customer update reports using data generated across teams.
- Conduct training sessions.
- Build and maintain positive relationships with customers, analyse their feedback to identify areas for improvement.
- Proven experience in a customer service management role with a strong understanding about business processes.
- Strong problem solving skills and logical approach.
- Strong interpersonal, influencing and negotiation skills.
- Ability to analyse data and make informed decisions to improve customer service processes.
- Exceptional organisational and time management skills.
- Proactive customer focus approach.
- Bachelor's degree in business administration or equivalent college degree & 3 years of proven experience in a customer service role would be advantageous.
Logistics Customer Service Manager - Hull, East Yorkshire, United Kingdom - Grafton Recruitment International
Found in: Jooble UK O C2 - 1 week ago
Description
Logistics Customer Service Manager
Salary: £40,000 - £50,000
Location: Commutable from Hull, Grimsby, Immingham, Scunthorpe, and Goole
Grafton Recruitment is delighted to be working with a successful business in the Hull area who are looking for Logistics Customer Service Manager to join their established logistics team. As a Logistics Customer Service Manager you will work with internal and external stakeholders to create, develop, enhance and improve the company's customer experience.
The Role:
Some of your responsibilities below.
The Candidate:
The ideal candidate
If you meet the above criteria, please apply directly by clicking the link or contact Naomi Coates on /
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