Scheduling Administrator - Welwyn Garden City, United Kingdom - Mission 4 Recruitment Ltd

Mission 4 Recruitment Ltd

Verified Company

Welwyn Garden City, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

_Are you a strong administrator who has experience working within an office-based environment with great customer service skills?_

Based in Welwyn Garden City this company has had a period of unprecedented growth in both size and monetary turnover.

They are now looking for an Operations Administrator to provide administrative support to the Operations Manager and to assist with scheduling,software system maintenance and booking in reactive works along with supporting the administration and financial teams where required.

The Role

To oversee and support the daily arrangements for the field service team, ensuring safe and efficiently arranged access for all works.
To ensure the client is fully aware of our attendance and ensure efficiency of site access and service delivery is the result.
Assisting the Operations Manager with scheduling, software system maintenance, booking in and reactive works, reaction to daily issues arising, and initial communication with the client.
Assisting the administration team and financial team with completed works and schedule enquiries
Reporting to the Operations Manager, and First Point of Call for the Field Service Technicians to ensure our services are delivered efficiently and to the Client requirements and expectations.
Liaising with the Technical Manager, Administration Manager, and the Contract Managers (until
Contract Administration Supporting Role is employed) to ensure compliance with technical and operational procedures and business systems processes and our services are setup and completed to meet contractual requirements.

Key Responsibilities

Assisting the Operations Manager and reporting findings to the Contract Managers with site matters arising, and initial point of contact.
Responsible for proactive and timely communication with Clients and Field Staff to ensure all working arrangements are clear in advance of our attendance.
Issue of Risk Assessments and Method Statements (seeking technical guidance where required) for all noncontract works and new contracts, and other client requirements for paperwork demands where these are not covered already during the instructions receivedby the Contract Administration (currently Administration Manager).
To react to daily issues arising as first point of call, escalating to the appropriate Contract Manager, Technical Manager and Operations Manager as required.
Ensuring the Database remains up to date with the latest access information, and other site specific details that will enable future planning and arrangements to be efficient.
Other Service Duties as required by the business needs

Benefits: