2nd Line Application Support Analyst - Banbury, Oxfordshire, United Kingdom - Bibby Financial Services

Description

Dynamics 365 Application Analyst - Remote

Bibby Financial Services has an exciting opportunity available for a reliable Dynamics 365 Application Analyst to join our team on a home based contract .

You will join us on a full time, permanent basis and in return, you will receive a competitive salary of £40,000 per annum and great benefits.

We've supported small and medium-sized enterprises (SMEs) since 1982 and today we support more than 9000 businesses worldwide. We are proud to help businesses, both big and small to grow and thrive in domestic and international markets.
Private healthcare for you and your family
~ Company pension scheme
~ Wide range of flexible benefits, such as gym membership, technology, or health assessments
~ Access to an online wellbeing centre
~ Range of discounts from many businesses
~25 days holiday which increases with service and options to buy or sell more
~ Electric Vehicle/Plug-in Hybrid Vehicle (EV/PHEV) scheme

As our Dynamics 365 Application Analyst, you will operate within an Agile delivery environment, with responsibility for both the development of new initiatives and ongoing maintenance and support of existing Power Apps across our Dynamics 365 (Customer Engagement) estate.

You will be required to communicate and work with business users in the UK and internationally to resolve identified issues and support the wider team to progress the Digital change program.

Working with business users and front-line support teams to resolve issues related to D365 and associated systems
Ensuring all work is recorded in ServiceNow and Azure DevOps, with appropriate documentation and records created/maintained
Actively engaging with the wider Digital Community and IT team to ensure the smooth delivery of change
Operates well within the wider IT team and forms effective working relationships with colleagues
~????building knowledge and understanding of technical applications and BFS's business, products and processe
~ A pro-active approach, prepared to take ownership of issues, but tempered with self-awareness of own limits of knowledge and experience to ensure effective management of risk
~ Exposure to D365 Customer Engagement configuration and administration
~ Experience working with the Microsoft Dataverse, specifically D365 Sales / Customer Engagement
~ Experience within 1st or 2nd Line technical support and/or IT application support role
~ Familiarity with the ITIL framework and of IT incident management and investigation
~ No agencies, please.