Trafalgar Theatre Front of House - Whitehall, United Kingdom - Trafalgar Entertainment

Trafalgar Entertainment

Verified Company

Whitehall, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

JOB DETAILS:
***
Job reference
REQ00931

Date posted
10/05/2024

Application closing date
27/05/2024

Location
Whitehall

Salary
£11.96 per hour.

Package

Contractual hours
30

Basis
Part time

Job category/type
Hospitality

Job description

ABOUT TRAFALGAR ENTERTAINMENT (TE)

Cofounded by Sir Howard Panter and Dame Rosemary Squire in 2017, Trafalgar Entertainment is a premium international live entertainment business focussed on new productions, venue ownership, Performing Arts education, theatre ticketing, the distribution of livestreaming innovative content and the provision of great theatres where people can come together to share in the experience of live entertainment. TE is home to Trafalgar Theatres, The Chiswick Cinema, Trafalgar Theatre Productions, Trafalgar Releasing, Trafalgar Tickets, Stagecoach Performing Arts, Drama Kids, London Theatre Direct, Stagedoor, Jonathan Church Theatre Productions, and Imagine Theatre.

We are passionate about entertainment, audiences, and the live experience and we value
Creativity, Collaboration, Excellence
and Respect.**
ABOUT TRAFALGAR THEATRE

The
Trafalgar Theatre opened its doors in the Summer 2021, following an extensive internal renovation, which has seen the restoration of the former Trafalgar Studios into a single, twotiered auditorium, the complete renovation of the main foyer and bars in an art deco style and significant improvements to the washroom facilities. Trafalgar Theatre has been host to _Jersey Boys _and _A Mirror_ and is currently the home to _People, Places & Things_.

PERSON SPECIFICATION

As ambassadors for the theatre, the Front of House Performance Team are required to deliver exceptional customer service at all times, while being determined to maximise sales. This integral position requires reliable, adaptable individuals who are naturally personable and who will positively promote the reputation of the venue and its productions.

They must be fully committed to working as a positive and productive member of a team, and to adhering to our front of house motto:
"See, Smile, Say Hello", to ensure all patrons have a truly great experience at our theatre.

KEY RESPONSIBILITIES

To provide positive and attentive assistance to all our patrons, in order to offer an exceptional standard of customer service and create a truly welcoming environment.
To help drive sales, understand, and contribute to targets by gaining product knowledge and using effective selling techniques.
To keep a record of designated stock throughout a shift, ensuring an effective stock rotation is carried out and investigating any discrepancies with the FOH Supervisor.
To adhere to all health and safety procedures in order to minimise the risk of injury and accidents, including maintaining the cleanliness of all front of house and staff areas.
To be vigilant at all times to protect the welfare and security of yourself, colleagues and all customers.
To understand the venue's Business Continuity Plan and participate in regular fire drills.
To keep a high and consistent standard of appearance, ensuring that the theatre's image is always maintained.
To actively participate in training programmes and attend training courses as required in order to further selfdevelopment.
To complete any other delegated task that may assist the company in achieving its business objectives.

This Job Description is not an exhaustive description of your duties. You will be required to adopt a flexible approach to your role and responsibilities.

From time to time, you may be required to undertake such alternative or additional duties as may be commensurate with your skills, experience, and capabilities.

If this sounds like you, we'd love to hear from you.

Please submit a CV and Covering Letter as to why you think you are suitable for the role via the Recruitment Portal.