Quality and Training Team Leader - Nechells, West Midlands, United Kingdom - The Career Group

Description

We are seeking a qualified leader to help keep our company running effectively whilst managing a group of consultants in the company's new phase, through the use of their own skill and leadership.

You will be supporting the sales, marketing, and the advice and guidance team by ensuring that the team is compliant with the policies and procedures of the organisation and offer consistency in service delivery.

You will also be responsible for leading, training and reporting for each team member under your supervision.

Our ideal leader has in-depth knowledge of and experience with the sales process, excelling at lead generation, relationship building, and closing.

More importantly, we are looking for someone who has a strong background in either sales, customer service or information, advice and guidance with a real passion for helping people through understanding.

Although it will not be a sales role, the company progress reports are based on deliverables and target quotas so it may well seem like a sales role.

Set sales goals for your team, compare performance to goals, and adjust goals as needed.

• Making sure your team are focusing on quality service.
• Meet overcall target set by stakeholders and management.
• Help each team member to become better through regular training.
• Assess individual performance through observation and measurement, and suggest corrective actions as needed.

Deep understanding of CRM systems and best practices

• Proficient in Microsoft Office
• Proficient in Microsoft Office

Bachelor's degree