Post-sale Coordinator - London, United Kingdom - Sotheby's

Sotheby's

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

ABOUT SOTHEBY'S
Established in 1744, Sotheby's is the world's premier destination for art and luxury.

Synonymous with innovation, Sotheby's promotes access, connoisseurship and preservation of fine art and rare objects through auctions, private sales and retail locations.

Our trusted global marketplace is supported by a network of specialists spanning 40 countries and 50 categories, which include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits, and Interiors, among many others.

THE ROLE
Established in 1744, Sotheby's is the world's largest, most trusted and dynamic marketplace for art and luxury.

We empower our international community of collectors and connoisseurs to discover, acquire, finance and consign fine art and rare objects.

Our reputation for trust and authenticity is backed by our unparalleled global network of specialists spanning 40 countries and 50 categories, which include Contemporary Art including NFTs, Modern and Impressionist Art, Old Masters, Chinese Works of Art, jewellery, watches, wine and spirits, and interiors, among many others.

Guided by our forward-thinking spirit of innovation, we host over 600 auctions annually and offer a cross-category selection of items available for immediate purchase via both digital and physical shopping experiences as well as private sales.

Post-Sale Experience Coordinator works as part of a Post-Sale "pod" that is responsible for supporting clients through the post-sale process in accordance with company policies and best practices whilst delivering high-quality client service.

The responsibilities of this position include but are not limited to the following:

RESPONSIBILITIES

Work as part of a Post-Sale "pod" comprised of a Post-Sale Experience Manager and Coordinator(s), ensuring all postsale actions and SLAs are met in a timely and professional manner
Support Post-Sale Experience Managers with sale related tasks based on client needs and manager prioritization
Issuing timely and accurate client communications
Escalate any risks or issues impacting client experience within a timely manner and recommended remedial actions
Ensure financial transactions (eg waiving charges storage, interest) comply with corporate governance
Respond to general client inquiries e.g., general correspondence, phone inquiries, letters etc.
Partner with other business areas, including Sitel, to respond to client inquiries, resolve client issues and execute client transactions to ensure the highest level of client satisfaction
Work with the Specialist departments to action and follow up on shipping and collection recommendations for unsold property
Participate in project work as requested by Head of Post-Sale Experience
Issue "batch" output for purchases and unsold property including shipping quotes, invoices, statements, interest and storage charges.
Process and allocate incoming credit card payments to client accounts and perform daily reconciliations to ensure completeness
Manage third party payments and the suspense/unidentified account escalating payments to Post-Sale Experience Managers and assisting with resolution
Post sundry payments e.g. Catalogue Subscriptions & Cafe transactions
Authorise the financial release of property
Process third party collection authorizations, VAT refunds and resale certificates
Assist the front of house Client Service Representatives team when necessary dealing with client payments and queries in person
Arrange the shipping and associated logistics requirements for all outbound property; both domestic and international
Monitor and execute quote requests in a timely manner in line with established service levels
Prepare automated quotes, process any required changes to quotes, and accept quotes in Sotheby's systems
Obtain quotes from shippers and other related service providers for shipments and select the most suitable option for our internal and external clients;
Determine where consolidation of property can occur and arrange consolidated shipments to maximize efficiency and minimise cost to the business and our clients
Assess and verify the requirements of a proposed shipment, including method of transport, packing, etc.; and enter or validate this information in Sotheby's systems
For all accepted quotes and approved transfers of outbound property, contact vendors and issue instructions for packing, local transportation, shipping and security
Respond to and resolve shipping and logistics enquiries/issues, including issues related to licensing and hand carries
Monitor the progress of international and domestic outbound shipments of property, conferring with vendors to troubleshoot and rectify problems in a proactive and timely manner whilst ensuring that the relevant parties are kept informed accordingly
Liaise with the Head of Post-Sale Experience to provide input on shippers' performance of servi