- In-depth knowledge of Windows Operating System and prior experience of supporting colleagues on this OS
- Excellent knowledge and troubleshooting experience with Microsoft Office 0365/Office 2016 (Outlook, Word, Excel & PowerPoint).
- Experience in using both MS Azure Active Directory and MS Endpoint Manager (MEM) admin centre
- Experience of the Microsoft Manage Device (MMD) environment/platform
- Experience in supporting colleagues both at home and in the office, including the nuances of home configurations including peripheral connectivity and solving personal Wi-Fi issues
- Basic knowledge of Active Directory would be a useful but not essential
- Previous use of ServiceNow for incident management useful but training will be provided
- Knowledge of Smart Phone technology (Samsung/iPhone), especially with regards to Mobile Application Manager and Microsoft Authenticator
- Any scripting experience with PowerShell would be useful
- Working knowledge of Power BI reporting (both desktop and web versions)
Assistant Technical Support Manager - Edinburgh, United Kingdom - Lloyds Banking Group
Description
Description
About Colleague IT Services
At Lloyds Banking Group we're driven by a clear purpose to Help Britain Recover, then Prosper. Across the Group, our colleagues are passionate about making a difference to customers, businesses and communities. And as the UK's largest retail and commercial bank, we have a footprint that touches nearly every community and household across the UK.
Helping our colleagues support our customers with their day-to-day needs has never been more important.
Key Responsibilities:
Act as a point of technical expertise within Colleague IT Services. Identify possible service improvements, collaborating and influencing both business and IT teams across all divisions to deliver service and/or provide support services. Identify shortcomings in existing processes, systems and procedures, collaborating and influencing both business and IT teams across all divisions to deliver service improvements and/or prove support services. Utilise ServiceNow to analyse impact of new and existing programmes, processes and procedures, taking ownership of any critical issues / complaints and provide operational support to the Service Desk analysts. Support the day-to-day management of the wider service desk whilst supporting management in delivering the overall service, ensuring departmental SLAs and important metrics are attained.
Essential Technical capabilities
Desired Skills
What's in it for you?
It's a technical role for people who enjoy helping others, collaborating closely with colleagues and contributing to a caring environment where all colleagues feel supported, encouraged and valued.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the colleagues we support.
The scale and reach of our team means you'll have many opportunities to learn, grow and develop. Together we're building a truly inclusive work environment where all of our colleagues have the opportunity to make a real difference.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.